My wife drove our car home, expecting the garage door to open as usual. It wouldn't open more than a few inches.
I went to the HomeStars site to look for a highly rated garage door service; was impressed with ratings /reviews for Aladdin. I phoned Aladdin, spoke with Reg. He was very helpful, had a good idea what the problem was. Said he was in our quadrant of the city, would come soon. He arrived within the hour! He confirmed the nature of the problem (broken torsion spring); explained that repair would involve converting to a different spring. He thoroughly answered all my questions, demonstrating his extensive related experience and knowledge. He quoted the cost and said he could do the repair the next day; we accepted his proposal.
We received confirmation of the repair appointment and cost via e-mail. Reg came at the appointed time, completed the repair in a very professional manner.
Aladdin's service left us 100% satisfied. Highly recommended.
- Approximate cost of services:
- $500.00
- Company Response
I highly appreciate your valuable feedback and business. It was a pleasure to meet you.
Thank You for the opportunity to be of service to you and to do a spring conversion on a Wayne dalton door.
Please feel free to contact if we can be of any further assistance to you, your family and friends.Sincerely
Reg
Aladdin Garage Doors, Calgary