Sunset Roofing And Construction

My inlaws provided a deposit of $2500 to have their roof re-done by Sunset Roofing and Construction. They set a date as to when the roof was to be completed but did not show up. We reached out for clarification as to why they didn't arrive and they said that they were finishing up some other jobs and that our roof was pushed to a few weeks later. My In-laws said 'No problem' and assumed they wouldn't miss the next day. Well the day came, and they never showed. When we inquired why the delay, they said they had us on a different weekend and that we must have heard incorrectly. It was scheduled for the following week but sure enough, they never showed up. During this time, not once did they call to let us know that the project was delayed and they would not be arriving. Each time I spoke with owner Levi, he always gave us some sort of excuse. After this time, we decided it would be best to cancel the job and move onto another vendor. Levi insisted that he would have their deposit of $2500 refunded to them but here we are almost 8 weeks later and while he promises EVERY WEEK that we will have a refund, has yet to return the deposit to my elderly in-laws. Every week is has been some other excuse that he has to wait for product to be refunded or is waiting on another job or that his business is struggling and that he has to wait longer. I am not sure why my in-laws need to be out $2500 because he cannot manage his business properly. We were patient and kind and all we wanted was for them to get their refund back to be able to move on. Levi has STILL not returned the money and caused so much unnecessary stress to my eldery in-laws and its absolutely unacceptable. I absolutely DO NOT recommend using this company for any of your roofing needs.