My contractor ordered the glass for my railings from this company and all the glasses were ok except the most complicated one. My contractor had the template drawn onto plywood and when they made the glass the glass did not match the template because when they did it on the CNS machine they put the wrong radius which made the glass about 3 mil bigger in which would not fit. The person responsible at the factory told me that it could have possibly been the "new guy" on the machine that used a little too big of a radius . He said he would try to fix it or would make me a new one. The owner sees me and without knowing what was happening starts raising his voice at me and my dad and disrespecting me in front of his workers. He said he is not going to touch or fix the glass because it's tempered and to talk to my contractor and to tell my contractor to call him as he didn't want to deal with me. As a business owner that is not how you talk to your customers and did not leave me with a good impression. As a result I took back my template and had to take business elsewhere for one glass as they were not professional enough to deal and accept that the problem was theirs to begin with. ...
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