PPN florring Nick came and did the flooring (including sanding some hardwood floor and install some new laminate floor) for my rental property, they leave the new flooring quarter round and reducer moulding wide open, loose, and unfinished, and demand the full payment.
In April 2022, Nick showed me some nice finished picture and said would finish like that. He estimated the whole work, including to fill the gaps, fix some squeaky sound on the floor. He said would start Tuesday (May 10) and finish on Thursday (May 12) with a crew of four.
May 10th, Nick showed up with two other people (crew of three) I told him upon his arrival if he needed any extra/different materials or supplies, let me know and I would get the correct ones on site within 20 minutes. Nick replied he had enough material, and never asked for any other supplies.
On Wednesday May 11 just about 11 am (less than half of the time frame he initially estimated), he texted he would be done soon. I was really surprised how he could complete a 4 people*3 days work into 3 people *1.5 days work. When I arrived the rental property, I cant enter the unit because the floor was wet with paint. So, I cant check inside the unit on site. But I do found, they installed laminate floor in the stair landings without reducers and quart round, leaving big gap there, see pictures.
My wife trusted them and told them she would pay them in full right away, but they have to come back to complete the work at a different when they come back to Ottawa again. We understand the impact of rising gas price and inflation and everythings impact on Nick and his team, so we chose to be kind and trusting they would come and complete the work at their convenient time so that it could cost them less time and less gas. Nick agreed to come back on May 23rd, in writing.
Then the storm caused a blackout and I understand this will need to be rescheduled. I followed up with Nick and he still agreed to come back a week after. The following week, when I asked him when he would come, he never respond. I followed up again, he chose to ignore until now.
This was very unpleasant experience. My wife and I felt we were duped, not one time, but multiple times. To be fair, they did complete a good portion of the work (in a messy way, see the pictures). However, the whole project was unfinished and they took the full payment and Ive been waiting for him to fulfil his commitment for over a month. Now I have to hire another person to clear the mess Nick has made, plus the loss I cant show and rent the property by just waiting for him, plus the ongoing uncertainty and frustration around this issue.
This is just to share my painful experience dealing with PPN flooring so that people could avoid it.
I have all the pictures and text messages to share with everyone.
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Update on July 6th, 2022
Since I posted my review in mid-June, Nick eventually replied to my message and said he would come on June 24 at 10:00 am to get the incomplete work done. I've sent a written notice to my tenants that a contractor will come.
Early morning of June 24, 2022, Nick said he couldn't come due to his truck being broken, but he would let me know a different time when his truck was ready.
He texted quite a few times stating he would come to get the work done. I'm being understand
Till July 6th, nothing happened. So I texted him to ask for an update, but he never responded. I tried to call him, but he ignored me.
So basically I gave him more opportunities to make things right, but he completed nothing other than giving me rounds and rounds of new promises that he never fulfilled bringing me lots of trouble to communicate with my tenants.
Anyways, very tired of dealing with them. I'll hire a new contractor to finish what PPN did not finish and send the bill to PPN. They need to be liable for this bill plus other losses arising from this issue over the past two months.
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