We hired AZ to install Hardie panels and planks on our new home build. We opted for a custom coating in black. Generally the experience was good but the team that did the siding install were really sloppy. Many times we saw them walking on the finished surface, dragging panels over gravel sand side down. I mentioned this to the project manager and he said he would talk to them about this and assured us that any deficits would be touched up after completion.
In the end the damage was well beyond a touch up. I have tried to engage AZ in finding a resolution but they have not responded other than to offer a trivial amount (the 2% we held back, we should have held back more).
The pictures attached are after the house was power washed twice. This is not surface dirt.
I don't know if we got one of their less skilled subcontractors for our install, but I would certainly caution using AZ for more expensive unique siding installs. If you do use them, I would recommend a larger hold back until the work is fully completed.
AFTER SOME DISCUSSION AZ AGREED TO REIMBURSE US FOR THE COST OF A SINGLE COAT OF PAINT TO THE HOUSE TO MITIGATE THE DAMAGE. THEY DID NOT ADMIT ANY FAULT AND MAINTAIN THAT IT WAS AN ISSUE WITH THE COATING APPIED BY FISHER COATINGS. THIS AGREEMENT WAS SATISFACTORY TO ALL AND I HAVE UPDATED MY RATING OF THE COMPANY. I WILL PUT NEW PICTURES UP WHEN THE WORK IS DONE.
- Approximate cost of services:
- $75,000.00