hired them a few years back which turned out to be a mistake. First, they did the full assessment and initial treatment on a neighbours house! Gave him the full report (4 or 5 pages I believe). I would never have known if the neighbour didn't come and tell me, as they had my correct address on the paperwork. When I told them about the error they did come to my place and do the initial application but never did the full report for me that I'm supposed to get on the first visit. I requested this full report but the lady on the phone said not to worry, i get a report every time they come (a page, minor summary, not as detailed). She just pretended she didn't know what i was talking about is what I sensed. Another issue, I (stupidly) agreed to an additional treatment for grubs. The lady on the phone told me you have to water the grass thoroughly the day before otherwise the treatment won't work as well. I said I would, i just needed to know what day they were coming so I could ensure it's done. She said they would contact me the day before coming (as they never gave me a firm date). Needless to say, no one contacted me and i didn't water the lawn as i was supposed to. They applied the treatment to my dry lawn. Finally, when I would submit a question or request on-line they never followed up. You had to call in for any service. Since I've cancelled they were calling quite a bit to get me to sign back up but that has slowed down substantially now. My lawn never looked that great at any point that summer. It looks much better now that i just do everything myself. The only plus I can think of was that whenever I talked to the people that came to my house they were polite and professional. I would not recommend TruGreen.
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