Fresh Start Restoration

Formerly 911 Restoration of Vancouver
General Contractors
Burnaby BC V5A 3W6
Write a Review
Write a Review


HomeStars
General Contractors
Fresh Start Restoration
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

86%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Fresh Start Restoration

Average customer rating:
9.8 10 (33 reviews)

Sort by

Private User
Private User
Private User reviews Vancouver, BC
10/10

water damage in floors

my washing machine broke and water started liking all over my hallway damaging my floor. I called inmediately for a water damage emergency and fresh start were able to come within 1 hour and control the flood. They were very kind and professional to me and explained every step of the process. Then they had to dry out my floors to make sure there was no moisture for mold growing and that was it. I really appreciated their service and would recommend them anytime.

Approximate cost of services:
$1,200.00
Was this review helpful?
Company Response

Thank you very much for the kind words! Happy to be able to help you!

Avner
Avner
0 reviews Port Coquitlam, BC
10/10

Bathroom renovation

Very professional service, kind and punctual.
I've used Fresh Start Restoration services when I've remodeled our bathroom and the results are amazing.
Recommended across the board!

Approximate cost of services:
$20,000.00
Was this review helpful?
Company Response

Glad you were pleased with the results! Customer satisfaction is what we strive for!

Manny in Surrey
Manny in Surrey
0 reviews Surrey, BC
10/10

Over and above, thank you , my personal hero

I have known Raz from Fresh Start restoration for several years now and he has been very instrumental in helping me, and my clients in the past. Raz is always on point, on time, and very kind very professional.
Last Christmas during the snow storm a friend of mine had a problem with his roof and huge water damage. Fresh Start restoration was on site in the middle of the night removing snow from the roof mitigating Frozen drainage and multiple water damage locations. They really went above and beyond in very harsh weather conditions at a time when everybody else we're tucked in their beds. Thank you again Fresh Start restoration and drawers for your ongoing dedication and how your level of service.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Wow, thank you so much Manny! What a nice review, glad to be able to serve you. You know we are here for you anytime!

Deb in Richmond
Deb in Richmond
0 reviews North Vancouver, BC
10/10

Answered their phone and responded quickly

I phoned due to a flooding basement. I was very impressed with the fast response time and how professional Raz was.

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Thank you very much Deb! I appreciate your kind review !

donm.bettercare in
donm.bettercare in
0 reviews , BC
10/10

Flooding emergency

Fresh start responded quick and provide the most professional service I ever deal with.

I'm really grateful for Raz, I would recommend fresh start to anyone who is looking for an immediate response and professional service.

Approximate cost of services:
$1,800.00
Was this review helpful?
Company Response

Thank you so much for your kind words! It was our pleasure to serve you!!

Jim and Mary Ann in Coquitlam
Jim and Mary Ann in Coquitlam
1 review Coquitlam, BC
10/10

Basement rec room restoration after flood

It is a pleasure to recommend 911 restoration for their rapid response to our needs with a flooded recreation room. They arrived within 30 minutes with pumps. We were pleased to have Raz and his team do our restoration afterward. They were professional, obliging to our needs, and finish the work even with social distancing. A job well done. Thanks, Jim Mary Ann

Approximate cost of services:
$15,000.00
Was this review helpful?
Company Response

Thank you, Jim and Mary Ann, for making 911 Restoration of Vancouver your #1 choice!

AKR in Vancouver
AKR in Vancouver
1 review Vancouver, BC
10/10

Water leaks

We had water seeping in from two different locations in our rental suite. One originating from a pipe and the other from the outside. I had a number of contractors come and look and our mudroom to determine where the water was coming from and no one could give me a straight answer. Similarly with the pipe we had 5 different plumbers come and each one was convinced it was simply condensation. We finally had Raz and his team come in at the recommendation of a friend and they were able to determine the source of the water in both locations. Raz was responsive and was able to do the repairs in a timely fashion with our budget in mind. His team also cleaned up the water damage that resulted.

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you, AKR, for making 911 Restoration of Vancouver your #1 choice!

Denis in Burnaby
Denis in Burnaby
1 review Burnaby, BC
10/10

Raz, Andrew, we thank you for such excellent, quality work!

We suffered an unexpected water pipe break under our crawlspace in the early morning. A Google search directed us to Karli at 911 Restoration office where she dispatched a crew of men, trucks, vacuums, dryers, within minutes. The City maintenance did not arrive until well after Raz and Andrew had removed our water soaked possessions to shut off the supply. If you want rapid response, professional work, and excellent restoration, this company has our highest recommendation.

Approximate cost of services:
$20,000.00
Was this review helpful?
Company Response

Thank you, Denis, for making Fresh Start Restoration your #1 choice!

Sean in Vancouver
Sean in Vancouver
1 review North Vancouver, BC
10/10

Basement Flood and Restoration

At the end of January 2018, after heavy rains, our basement flooded due to a drain back-up. We called 911 Restoration and they promptly arrived to pump the water out of the basement and begin the emergency restoration process to mitigate the damage and prevent mould from setting in.
Emergency restoration work was completed without delay. Raz and Andrew were very involved with directing the work and were excellent at communicating the restoration plan and helping to make this stressful time less difficult for us. They also carefully documented the damage that occurred and communicated constantly with the insurance company to make the whole process easier for us.
After the emergency work was completed, we were given a choice of whether to use 911 Restoration or the insurance company's preferred contractor for the repair portion of the job. I'm so glad that we chose 911 Restoration! They completely restored our basement. The quality of their work was excellent. Their staff were courteous and professional. Yaad and Raz were continually involved in the repair work and always acted professionally and in good faith. Very pleased with the end result! Highly recommended!

Approximate cost of services:
$100,000.00
Was this review helpful?
Company Response

Thank you, Sean, for making 911 Restoration of Vancouver your #1 choice!

Danielle T
Danielle T
1 review Toronto, ON
10/10

Flooding restoration and complete bathroom renovation

I waited 6 months before writing this review so that I was certain that the workmanship of 911 Restoration would stand the test of time. Well, it certainly has and I am so thrilled to have found this company through a simple Google search. In October of last year, our contractor accidentally drilled through our sprinkler pipe and caused a major flood to our condo. Within seconds a half a foot of water was on our bedroom and ensuite floors and dripped down to the two units below us as well. We called 911 restoration based on their other positive reviews and they were at our house within hours. They set up industrial sized fans in all of the rooms and assessed the damage. The owner, Raz, was extremely knowledgeable and walked us step by step through not only the water removal process, but also how an insurance company would handle a situation like ours. Raz showed up daily to check on the water removal process and also assisted our neighbours in their suites as well. He was able to dry out the ceiling of two units below us, but the flooring in our unit and the one below all needed to be replaced. Once we gave him the go ahead to do that, he sourced the wood immediately and had it replaced within days. My neighbours flooded bedroom flooring was different than ours, discontinued, and 6 years old, yet he was able to find the exact match for a perfect replacement so he wouldn't have to rip up her entire house.

Anyway, Raz was so helpful that we decided to hire him and his business partner Yaad to redo our entire ensuite since the tile now had to be ripped up from water damage. They made our bathroom project a top priority even though they were working late hours into the night on other emergency floods. When the bathroom quote seemed more expensive than it should have been, Raz was totally transparent and sent me pages of the estimated renovation completely broken down into the smallest materials. The bathroom they created for us (designed by our own design team) was absolutely stunning and came together beautifully. Overall, we are so so thrilled to have found Raz and Yaad. My reviews always give full disclosure so there were a few things I did want to mention so that they are as accurate as possible:

1. Flood restoration and replacement flooring happened immediately, but the bathroom project did go quite a few weeks longer than we were originally told.
2. Based on a lot of tile work that we have previously done renovating our last two homes, the cost of tiling this project per square foot was much higher
3. The grout on our bathroom walls is not as smooth looking as it should be

The customer service of Raz, Yaad and Karli was second to none. I've never come across a service company in any field that takes the time to explain things like they did. These guys are totally genuine and TRULY want what is best for their customer. I have recommended them to everyone I know and would call them again for a future project. Thanks so much 911 Restoration, you immediately brought comfort to a really scary flooding situation and turned it into something better than we could have ever imagined.

Approximate cost of services:
$25,000.00
Was this review helpful?
Company Response

Thank you, Danielle, for making 911 Restoration of Vancouver your #1 choice!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fresh Start Restoration

With 15+ years of experience in water damage restoration, we understand that your family and home are the two most important investments in your life, which is why at Fresh Start Restoration we are committed to providing our customers with the fastest and most professional disaster restoration services in the industry.

Let us give you the Fresh Start you deserve!

* Following all Covid-19 safety protocols

Call us now: (778) 552-9114

CATEGORIES
General Contractors and Fire & Water Damage Restoration
SERVICES
-Water Damage Restoration -Leak Detection -Sewage Back-Ups -Fire Damage Restoration -Mold Remediation -Crawl Space & Attic Clean Ups -Asbestos Abatement -Indoor & Outdoor Remodeling -Kitchen Renovation -Bathroom Renovation -Basement Finishing & Renovation -Laneway Houses -Secondary Suites
SPECIALITIES
-IICRC Certified Water Damage & Mold Remediation Specialists -Quality Renovations -Customer Service Oriented -Emergency Services 24/7/365 -Competitive Pricing
WEBSITE
http://www.freshstartrestoration.ca
YEAR ESTABLISHED
2006
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cash & Credit Card
LICENSES
Fully Licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.