This is by far the worst experience we have had with a contractor. We hired them based on a referral to build a concrete pad for a hottub. The work was very sporadic, they will clearly working around other jobs and would show up at random hours. As a result the job went on for weeks longer than necessary. The yard was left a mess. The actual concrete pad was so sloped that when the hottub went on on one edge it was overflowing and one side didn’t cover the jets. When we contacted them they offered to repair it but blamed the access on our property and said they should have charged us more. Due to the horrible customer service and our lack of confidence in their abilities, We wound up hiring another company for significant repairs because the company was properly resourced (ie a crew, mechanical wheelbarrows and a cement mixer none of which Y and Y used for our property). We requested a refund from Y and Y and not only did they decline it but they said we should have paid them more (despite the fact they quoted on the job twice). I have never given a negative review on HomeStarts but I wouldn’t recommend this company to anyone.
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