ELECTRA FIX APPLIANCE REPAIR LTD.

Appliance Repair
Coquitlam BC V3B 6Y2
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Appliance Repair
ELECTRA FIX APPLIANCE REPAIR LTD.
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86%

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Reviews for ELECTRA FIX APPLIANCE REPAIR LTD.

Average customer rating:
8.9 10 (28 reviews)

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Ilona in North Vancouver
Ilona in North Vancouver
0 reviews Lions Bay, BC
0/10

Microwave Mistake

Called to have an over the stove microwave serviced. I travelled from Vancouver to Abbotsford, waited through the three hour waiting window only to get a technician that knew absolutly nothing about microwaves. He spent 30 minutes checking two plugs, staring at the breaker and talking to his office. Max the owner diagnosed the problem over the phone, sent another technician two days later with the wrong part. No one bothered to check the microwave information for make and model etc.

The only saving grace to this nightmare was the second technician who aside from being provided the wrong part was able to diagnose the problem. Amir was the only saving grace to the 8 hours of my life I will never get back. This company needs to get their act together before I would ever use them again

1 of 2 people found this review helpful.
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Company Response

Hi Ilona,

Thank you for your feedback, we take these to heart and are constantly striving to improve our process and continue to learn.
Amir informed us that the outlet needs to be serviced, and once done we can install the parts for repair.
Feel free to reach out to our office for any questions or concerns you have, we would be happy to speak with you regarding your service with us.

Joe in Surrey
Joe in Surrey
1 review North Vancouver, BC
10/10

KitchenAid oven and Samsung fridge repair

In the spring of 2021, my 6 year old KitchenAid oven started acting up, and within a month had stopped working entirely. Without going into too much detail, I will say that for several months I was frustrated by repair companies that never bothered to show up, or were basically national telephone call centers for the purpose of coordinating repair service appointments for companies across Canada. I contacted firms that didn't work on newer "high end" equipment because they were too complex, or too unreliable, or didn't have a good supply of parts on hand (especially during the pandemic). After about a month of checking internet websites and repair company reviews reviews, I became increasingly disillusioned about whether there were any quality appliance repair companies out there. Eventually, I gave up all together. Since I rarely use my oven, it wasn't a big deal, but it certainly was a nuisance.

Several months later, in August of 2021, I came home one day and discovered a pool of water at the base of my Samsung fridge. The freezer is located below the fridge unit, and the water was on the top of the freezer, so it wasn't leaking out onto the kitchen floor. However, it was definitely a much greater concern than the oven situation had been.

So, back to the internet to see if I'd missed anyone in my previous attempts to uncover a fair, reasonable and local repair firm. This time, I was successful almost immediately. I was impressed with the website and community focus of the Port Coquitlam-based company Electra Fix. I called them to see if they could come over to check out my oven and fridge. The phone contact person (Troy) was very pleasant and professional. He took down all my details, and explained that they would charge a $100 site visit fee, which was comparable with other repair firms I had contacted. We arranged for a repair technician to come to the house the following Monday.

Eddie from Electro Fax showed up at the appointed time, and went right to work. He identified the likely culprit on the stove as a damaged digital control board. He checked the unit out, and tried a couple of quick fixes. Unfortunately, he was unable to salvage the board, and advised that it would have to be replaced if I wanted to use the oven. I told him to proceed with securing the new board, as the repair would have to be done sooner or later.

With the oven issue out of the way, Eddie next looked at the bigger problem - the leaking Samsung fridge. He quickly identified a concern with the chiller located behind the rear fridge panel. Water in the chiller was freezing, and then spilling over the chiller tube, eventually ending up at the bottom of the fridge. He cleaned the unit, and did some minor repairs to a couple of small cracks in the panel where the water appeared to be leaking into the fridge. He determined that the thermostat was working properly, and suggested that I give things a few days to see if the leak had been brought under control. If the leak resumed, he would try to resolve the matter when he came back the next week to install the new control board for the oven.

The fridge was initially okay. Unfortunately, after 2 or 3 days, it began to leak once again. When Eddie returned the next week to replace the oven control board, he took another look at the chiller, and applied heavy duty electrical tape to the problematic cracks. He wasn't sure this would work, and thought the unit might need to be replaced. I was impressed when he didn't charge anything for the second visit, and was pleased with the gradual, step-by-step approach he took to address the leak!

Unfortunately, since that time, the leak has re-emerged. I contacted Electra Fix today (24 September 2021) in order to schedule another on-site session. The dispatcher I talked to (Emanuel) will get back to me once he has contacted Eddie, and has verified the availability of the replacement part.

Now, I realize that the strategy taken to address the oven and fridge problems may seem somewhat complex. In point of fact, I believe that Eddie and Electro Fix have been completely straight up with me in the way they have approached the matter. To date, I have only paid for the initial home visit and the replacement of the digital board for the oven. In both instances (fridge and oven), Electra Fix has tried to come up with low cost repair responses, only reverting to more expensive part replacement solutions when it became evident that the initial repair techniques weren't going to work. Eddie has been extremely professional throughout, and has never tried to pressure me into accepting an expensive solution that I don't require. I also like the fact that Electra Fix seems to maintain a fairly large parts inventory, which is often a sticking point with many repair companies these days.

So to sum things up, I believe that there are probably a number of good appliance repair firms in the Lower Mainland. The problem is finding the right fit!! For what it's worth, my experience with Electra Fix has been positive from the moment I first contacted Troy the dispatcher in August. They've kept their end of the bargain throughout, and I believe they have provided excellent value for the money.

Joe M 24 Sept 2021

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Company Response

Hi Joe,

Thank you very much for the lovely review we are really appreciate it.
Electra Fix appliance repair is here for you anytime.

Rodin
Rodin
0 reviews Vancouver, BC
10/10

Washer Repair

Had a malfunction feature on my washer.

The technician made some adjustments & recommendation. Resolved the issue & charged to minimum which is fair & honest.

Will hire them again.

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Company Response

Hi Robin,

Thank you for your review we are very happy to hear that you like our service!
Electra Fix appliance repair is here for you anytime.

boris
boris
3 reviews Vancouver, BC

First Review

10/10

Samsung dryer repair

I had a service from Electra Fix appliance repair and, it was professional and hunest. I called regrading my dryer that had no heat and it was 10 am. by 1 pm the dryer was fixed. the technician replaced the heathing element in no time.
the price was right and again using Electra fix Appliance repair feels good.

Thank you!

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Company Response

Hi Boris,

Thank you for the review,
Electra Fix appliance repair is here for you anytime.

ken & michelle
ken & michelle
0 reviews North Vancouver, BC
10/10

dishwasher repair

Hi there, my name is ken . I live in a condo with my wife in North Vancouver . Our dishwasher washer was not working. The repair man from ELECTRA FIX solved the problem and fixed it .We are very pleased with the prompt service and professionalism that we received.

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Romona
Romona
1 review Coquitlam, BC
0/10

dryer machine repair

It is a very bad experience for repair. Very expensive service fee, but didn’t solve the problems at all. Don’t trust what they talked to you, they could not repair well, but only asked you to pay more and more for changing parts.

2 of 2 people found this review helpful.
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Company Response

I am sorrey that you fell this way.

The repair was complicated we did not charge extra for labour on on parts that were on top.

Lib
Lib
0 reviews Vancouver, BC
9/10

Old Washing Machine Repair

There was a fast and nice response from their dispatcher within a few minutes of me posting my request for quotes. He answered all my many questions and I felt good about asking him to send someone the next day. Eddie came out and was on-time, very efficient and very friendly. I always like to ask questions about my appliances and Eddie was happy to give me all the information I wanted. I would like him to come ANYTIME for my appliance repairs!

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Company Response

Hi Lib,

Thank you for the review,
Electra Fix appliance repair is here for you anytime.

Denise in Vancouver
Denise in Vancouver
0 reviews Langley City, BC
10/10

Dishwasher

Really want to say how impressed we were with how prompt the response was to our service request. Our technician, Dvir was so personable, safety aware and so helpful. He gave us many good tips to apply going forward to avoid further issues.

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Company Response

Hi Denis,

Thank you for the review,
Electra Fix appliance repair is here for you anytime.

Lucky seniors
Lucky seniors
1 review North Vancouver, BC
10/10

Reluctant dishwasher rebooted

The technician, Dvir, arrived on time and explained what he was doing and what he had found. After a few tweaks the dishwasher started and is now going through a full cycle. As we had bought the dishwasher at Sears about 17 years ago we had expected to be told to replace the dishwasher. Instead we had a lesson on cleaning our dishwasher as well as some explanation about a new gas range we had just purchased and how to avoid a common problem - self clean cycle damage. We will use elbow grease on this new baby! We do feel well serviced!

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Company Response

Hi Lucky,

Thank you for the kind review,

Electra Fix appliance repair is here for you anytime.

John S
John S
0 reviews Vancouver, BC
10/10

Washer/Dryer

I had a broken washer and dryer combo, I called the customer service line and was immediately speaking with a real representative. Price was fair and they could even book me for the next day. The service man let me know when he was going to arrive and was very upfront with the work he was doing. All in all, great service from start to finish.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about ELECTRA FIX APPLIANCE REPAIR LTD.

Appliance Repair Experts, Servicing All Brands of Major Household Appliances In The Greater Vancouver Area. Washer Repair, Dryer Repair, Oven Repair, Dishwasher Repair, Stove Repair, Fridge Repair. Call Or Book Online

We are Licensed & Insured Repair Technicians Available 24/7. Over 10 Years Experience. Call Now. Proudly Owned and Operated in Metro Vancouver. Locally Owned & Operated. Service All Major Brands. Emergency Repair. Services: Repair, Installation, Maintenance, Vent Cleaning.

We specialize services In The Greater Vancouver Area. Our technicians have most of the appliances parts. If you need your appliances repaired, then give us a Call! or Book Online
Our jobs are guaranteed. We give warranty on parts and labour.

CATEGORIES
Appliance Repair
PRODUCTS
Appliances parts and repairs
SERVICES
We fix all major home appliances
BRANDS
Amana, Asko, Beaumark, Bosch, , Bosch, DCS, Decor, Danby, Electrolux, Fisher & Paykel, Frigidaire, GE, Hot point, KitchenAid, Samsung, Viking, whirlpool, Thermador, Miele, Maytag, LG, Kenmore, Jenn-Air, Blomberg, and more.
STYLES
Fast and reliable
SPECIALITIES
Dryer, oven,stove, range,fridge, dishwasher, washing machine
WEBSITE
https://www.electrafixbc.ca/
YEAR ESTABLISHED
2016
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
visa, mastercard, apple pay, debit, cash
WRITTEN CONTRACT
Yes
WARRANTY TERMS
up to 1 year warranty depending on the job and the parts.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.