ADR Garage Door Repair

Garage Doors & Hardware
Richmond Hill ON L4E 0L7
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HomeStars  >  Garage Doors & Hardware in Richmond Hill  >  ADR Garage Door Repair  >  Poor response for garage door opener problem
Arturs in Toronto
Arturs in Toronto
8 reviews Toronto, ON

Poor response for garage door opener problem

I gave this company an excellent review when they installed my garage door opener in 2019. My opener recently stopped working so I called the same company. The person on the phone seemed busy and I was told they would call back in 10 - 15 minutes. It didn't happen. I called again the following day and they gave me an appointment one week later. Nobody showed up for the appointment. I decided to give them one more chance as I realize that things are tough due to Covid so I called again. This time they gave me an appointment within a couple of days. The technician came out and advised, right away, that I need a new motor. Strangely, a few seconds later he advised that I need a new logic board instead. All of this without even opening up the housing to take a look. He then advised that I could get a new board if I call the manufacturer as it is covered under warranty. I would then need to call ADR to do the install when I get the board. As advised, I called the manufacturer but was told that I was out of luck as the warranty for the board is only one year.
I will not use or recommend this company in the future. This is not a fake review.

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Company Response

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.