ADT Mississauga

Our home and cars were frequently being vandalized. There was an existing ADT security system when we moved into the house but we did not continue the contract. After car thefts and a sexual assault in the neighbourhood, we decided to have the system brought up to date and re-activated. The sales person told us that by installing cameras, we could see our house on our smartphones from anywhere and that video would be stored to "the cloud" for up to 30 days. We had cameras installed and the whole system updated for a cost of about $500 plus $65 per month. Most of the equipment (i.e. door/window sensors and motion detectors were already in place and functioning) This was two years ago. Our cars were broken into over the weekend and when I went to retrieve the video, there was nothing! Turns out the system was never capable of recording unless someone broke into our house to trigger the cameras! Totally pointless to have cameras if they don't record whats going on outside. Basically the system is not a "security system" but a "when something bad happens we might have a record of it" system. Not helpful if you are relying on the thing for protection. The customers service call to "fix" the cameras was a complete waste of time. The technician basically said, "nothing I can do". To make matters worse, they want to charge me over $400 to cancel! I will never recommend ADT to anyone.