The day I met the owner and hired Kawartha Window Cleaning she told me she and her supervisor were VERY FUSSY.
I told her I was also fussy. Started cleaning our windows at our cottage Friday August 4th. Due to rain finished early to middle of following week.
We came back on Friday August 11th and I emailed them to say they had missed 2 overhead areas with skylights -one about 4 feet by 10 feet and the other 3 feet by 30 feet. They were still full of dust cobwebs and dead bugs.
Tiffany the owner came back and cleaned them herself including the skylight above them that had not been cleaned. She seemed very surprised that they had been missed.
Came back a week or 2 later and had to move some furniture to get at a plug and I noticed that one of the screes had quite a few leaves in it. Took it to the shower to clean it off and decided to take out the screen beside it as the sunlight was shining on it and that too looked dirty. Had to take out all the screens on the second floor in the new addition of our cottage as they had all been missed.
When I got in touch with Tiffany she told me she would have to bill me to come out again as I should have told them earlier.
She had originally quoted us $4000.00 for the job but dropped it to $3000.00 when we told her our Toronto cleaners used to charge $2000.00 for the same job...windows, eaves, skylights, cobwebs etc.
Tiffany told me she would have to charge for another visit to clean the screens as I should have told them right after they were finished not 2 and a half weeks or so later. She also said they could have got dirty in the length of time it took me to contact her.
The owner of the company was there as the windows were being cleaned and so was the supervisor (Both supposedly very fussy)
We only come up a couple of days a week to take care of the large lawn and other gardening issues for our many flower beds, not to go around window by window and screen by screen and skylight by skylight to see if they were clean.
On cursory inspection , it all seemed fine and I initially had told her so.
I was still talking to her when she hung up on me.
I cleaned the 5 screens myself and told her I would be writing a review.
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- Approximate cost of services:
- $3,000.00