I was told that the fee to come out and look at the problem would be $80. I had a broken fan that needed replacement. I had the replacement there (there were issues getting the unit out after a kitchen Reno and I was hoping parts could be exchanged). After briefly looking at the problem, we were told that the motor would need to be replaced (we knew that). We were then charged $320 on top of the service fee for labour!! There was No labour. The guy that came out didnt even have a ladder or a service vehicle or what seemed like proper equipment. He said he couldnt do anything without a new motor that would cost an additional $580. I had the parts there but he said it wouldnt fit. He rushed out and that was the transaction. I called customer service who explained that him looking at the motor and identifying it needed to be replaced was servicing. They didnt care. Absolutely the worst service I have ever worked with. Please stay clear of them.
- Approximate cost of services:
- $370.00