Work might be fine but poor communication
Hired to repair a dishwasher in a rental unit. Came in and did the initial assessment. I asked him if in his opinion this unit was even worth repairing (probably 15 years old). He said for sure and said the work was guaranteed so I proceeded.
It was a drain issue apparently. Repair work was done on May 12 and tenant said company would contact me about issues during repair. Did not hear back from company until May 20 when I contacted them. At this point he tells me there is an issue with the valve which prevented it from being hooked up which is why it isnt working.
I bring a plumber in that I found on here years ago (Strong Plumbing- highly recommended). He comes and fixes the valve. He asks me why I am bothering repairing the dishwasher as it appears to be very old (which was my original suspicion). He also says he could not hook up the dishwasher to the new plumbing as there is a problem with the inlet.
Contact the JC Appliance Repair. He says it will be an additional $350 to do this repair. Also, had to ask for an invoice to be sent on the original repair for a third time, 17 days after the repair.
In the end, was not very happy with the communication. Maybe the drain repair was great, not sure. Had to buy and install a new dishwasher.
- Approximate cost of services:
- $525.00
- Company Response
This customer has decided to leave a bad review after over 2 months of work being done in his condo apartment that has a dishwasher that had issues with drain that we repaired successfully.
He had another issue that he didnt mention with the water inlelt ( his tenants never infomred him or us about the second issue) and when we became aware of it, we advised him that the plumbing for it is very old and will need a plumber to uninstall it due to rigid copper installation ( very old method) and afterwards we can come and repair his water inlet. All communication was done in timely manner opposite to what he said that we ignored him. We are well known for being very timely and efficient with communication with our customers.
This customer is trying to retaliate after over 2 months by making up stories and defaming us to feel better about himself which is totally unacceptable. we pride ourselves in providing exceptional service to all our customers and communicate everything in timely manner.