Required two appliances for services. Very prompt in responding. Requested photos of appliances and model number.
Quoted me $680 for repair of dishwasher for a part that "may go" soon. Just heard the loud sound on the dryer - did nothing else. Advised had to order parts - not sure which ones as it was not "opened to see where the issues were". Was not sure about the cost of repair of the dryer - most likely in the same range as the dishwasher if not more.
Had to pay "cash" or "debit" - would not accept credit. Quickest $226.00 for him in less than 1/2 hour. Definitely not welcoming him back.
- Approximate cost of services:
- $226.00
- Company Response
Sorry you feel this way, but your review is false and does not reflect the truth. You were quoted on the diagnostics fee upfront for 2 appliances to which you approved. Upon arrival, both appliances were diagnosed professionally and one of them had the model number scratched/peeled off. Without a model number, it is very difficult to find the parts, yet we explained we will try to find the parts with the supplier. You rejected the quote before we even provide it. We didnt quote you $680 to repair your dishwasher, the quote was $480 including parts and labor so your review is very misleading. Also, we advised that you dont have to repair it now but in time you may need to replace it. So we were honest enough to advise you not to go ahead with the repair right away and just take your money. Its very disturbing how customers dont appreciate honest advice and try to knit pick on anything to find a reason to leave a negative review.Not sure why you left a zero star, when you were aware of initial visit upfront and hid the fact that your 15 years old dryer didnt have a model number to order the parts. Im sorry but we dont take negative reviews lightly specially when its tarnishing to our business without a real and solid reason as to why you left this negative review. Hiding facts and manipulating the truth will only result in negative consequences.