Sunday Movers completed the basic task of transporting my belongings to our new townhome. However, the move was riddled with significant issues that caused considerable stress and frustration.
Surprise Stair Tax: Despite explicitly mentioning our townhome had stairs in numerous emails and phone calls, the movers arrived claiming they were unaware and demanded an additional $600 to carry our belongings upstairs. This unexpected cost increase threw a wrench into our moving day schedule, causing a two-hour scramble to try and reach a resolution with the company as they held our belongings hostage.
Unresolved Damage Claims: During the move, several of our belongings were damaged, including the TV's stand, Console Table, Headboard, and a massively scratched table. Despite promptly providing detailed pictures of the damage, our attempts to receive compensation from Sunday Movers have been met with silence. It's incredibly disappointing to see little regard for our property and no effort to rectify the situation.
While the movers themselves managed to load and transport our belongings efficiently, the communication breakdowns, disputed charges, and unaddressed damage claims left a sour taste in our mouths. We urge potential customers to exercise extreme caution when considering Sunday Movers and to meticulously document all agreements in writing to avoid similar experiences.
- Approximate cost of services:
- $2,000.00