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It was the second time in 3 years that we had a problem with water dripping into our tenants' condo unit. The first time, the problem was fixed quickly. The second time, it was a much bigger issue. Mold had gotten in under the parquet flooring and had to be stripped, the dry wall around the HVAC unit had to come out - it was a total mess! But Kevin managed to get the right people in to fix the problem. He was in constant contact with me - including from his vacation out of town - and made sure that the job was done as quickly as possible given the many moving parts. In the end, the problem was fixed, our tenants were very happy and I would definitely use them again!