Retained Titan Landscaping as regular gardener was unable to reach tops of hedge. Only one person came to do the work and took four days to complete the task, whereas my regular gardener and assistant were able to trim front, back, sides of hedge in one day at a much lower cost. The Titan topping was uneven and worker had to be reminded several times to level off sections and remove left-over branches. Photos attached. There were late arrivals and a day cancelled by the worker, suggesting poor time management and scheduling skills. On the final day worker presented additional charges for bin rental, late fees, gas without providing documentation for the rental and late fees, or mileage and gas receipts, despite several assurances that the quoted price was fixed. This initial review was posted Feb. 20 and the owners called the same day to fix the uneven topping without further cost. We arranged an appt. for Feb. 22 at noon, as I had onlne classes until 10:30. They arrived at 10:15 which interrupted my class. While I appreciated their initiative in remedying the uneven work, I am unable to increase my satisfaction rating to full approval, as they knew my schedule and ignored it, and only did the remediation work after the initial negative review.
- Approximate cost of services:
- $2,200.00
- Company Response
Hi Marjorie,
We are surprised to hear you are displeased with the hedging services we provided you. We provided you a ranged price before the work was completed (which you agreed too), dump fee pricing is also subjected to by weight as that is how we are charged at the transfer station which was stated in the estimate. You are correct that it did take us a day longer than we expected as it was a large job but we have not charged you any additional money.Please note this job was completed a few weeks ago and we have not heard from you regarding this matter, we would be more than happy to come and fix any work you are unhappy with at no additional cost.