We hired Matt/Skeleton Crew Painting for a job in October 2022. The job involved painting a hallway and a living room. We were unable to do the painting on our own as we had a newborn baby, and our house has very high walls/ceilings (13ft and higher). The job was completed in December 2022.
Matt is pleasant and friendly as a person. However, we would not hire Matt/Skeleton Crew Painting for painting your house and we do not recommend them, for the following reasons:
1) Matt was initially very responsive to emails and texts when we were first booked the job. However once the job was booked, Matt was late to scheduled work times and tried to cancel the scheduled work day (within an hour of when he was supposed to arrive) a couple of times.
2) The walls that we chose a darker paint shade for do not look professionally painted- these walls show streaks from the roller.
3) The imperfections in the walls were not fixed well, despite being simple nail holes to be filled in and sanded. The patches are visible through the paint and in some instances, we had to fix these again on our own.
3) Once Matt was paid, it took a lot of effort and multiple reschedulings to bring him back to correct several issues in the work. In addition to the nail holes issues, the edging between the wall and the ceilings was not done well. The edging between two different paint colors was not done well. Matt had to repaint another entire wall in our house that was not a part of the initial work, because a different paint color had bled so much onto this wall. Unfortunately, that wall is now also streaky as it is a darker shade. We ended up fixing a number of issues on our own, because it was such a challenge to try to get these fixed by Skeleton Crew Painting.
4) Despite having drop cloths in the work area, there was paint splatter in a number of areas on our hardwood floors and some of the floors were damaged from the painter's ladders. There was also paint on a number of baseboards that we had to clean ourselves, along with the floors.
We communicated some of these issues to Matt and he was apologetic for the experience we had with him, and offered to paint our other living room for free when he was wrapping up the job in December. I did not post a review of our experience with Skeleton Crew Painting until this time because I did not have a lot of positive things to say, and I understand how a negative review could impact a small company. But we paid Skeleton Crew Painting a large sum of money in good faith for a service and product that unfortunately did not meet the bare minimum standards. Further, when we tried to contact Matt recently to take him up on his offer to paint a room for free (with the hope of having a better experience), he did not bother responding to or following up with us. We do not recommend this company.
- Approximate cost of services:
- $1,050.00
- Company Response
I fixed all of the issues you had. I brought to your attention a ain't that was on the ceiling/trim/and floors from previous painter. My ladders did not damage your floors. They all have rubber bottoms. And if you remember I fell down your stairs because I had drop sheets everywhere. I also painted you 13 foot dining room wall for free for the inconveniences. The I said I would paint your living room for free, you emailed me that you wanted a different room painted and only gave me 2 days to respond. Then I agree and you start leaving negative reviews everywhere and being dishonest about your experience with Skeleton Crew Painting. I don't understand, if you were so unhappy why would you want me back to paint more stuff?