Amista Homes Inc

General Contractors
Toronto ON M5H 3K6
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HomeStars  >  Basement Renovation in Old Toronto  >  Amista Homes Inc  >  Bungalow Reno
Private User
Private User
Private User reviews Guelph, ON
8/10

Bungalow Reno

Guelph

We hired Amista Homes to do a complete main floor renovation in our bungalow. The overall look and feel of our newly renovated house is warm and inviting! When people come to our home, they all comment on how beautiful it looks. Throughout the reno, Sam remained calm no matter what minor set backs he faced.

During our renovation, we had some issues with the electrical, plumbing and flooring sub-contractors.

The plumber cut through a joist, which is against code. When Sam was informed, he sent a more experienced plumber under the supervision of an engineer, to make the necessary repair.

The flooring contractor covered up a heat vent with the cover in place and we did not realize until 6 months later when we were looking at old photos. When Sam was informed, he sent the flooring contractor the next day to fix this error.

The initial plumber who did the work in our house make several careless mistakes. He dragged a new toilet across the floor and scratched new flooring. He also dripped plumbers glue and put a few small holes in our new floor.

We enjoyed working with Sam. He stands by his work and will come back to fix mistakes. However, we suggest he supervise his trades more closely to avoid careless mistakes in the future.

Approximate cost of services:
$160,000.00
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Company Response

Thank you for taking the time to share your feedback about your experience with Amista Homes. We are thrilled to hear that you are pleased with the overall outcome of your main floor renovation and that your home now exudes a warm and inviting atmosphere.

We sincerely apologize for the issues you encountered with the electrical, plumbing, and flooring sub-contractors during the renovation process. It's disheartening to learn about these challenges, but we are grateful for your patience and understanding as we worked to address them promptly.

We appreciate your recognition of Sam's calm demeanor and his commitment to resolving any setbacks that arose. Customer satisfaction is paramount to us, and we are glad to hear that Sam's dedication to his work and responsiveness resonated positively with you.

Your feedback regarding the need for closer supervision of our trades is invaluable to us. We take it seriously and will use it as an opportunity to improve our processes to ensure that future projects meet our high standards of craftsmanship and attention to detail.

Once again, thank you for entrusting Amista Homes with your renovation project, and please don't hesitate to reach out if you have any further concerns or if there's anything else we can assist you with in the future.

Warm regards,
The team at Amista Homes- 416 722 6912

Previous versions of this review:

Private User
Private User
1 review Guelph, ON
2/10

Inferior Workmanship

Guelph

We hired Amista Homes to do a complete main floor renovation in our bungalow.

Sam's plumber and electrician are inferior at best. The electrician is extremely messy and leaves wires and sawdust everywhere he works. He does not clean up after himself. He puts switches on crooked and did not put dimmers where required. We asked him to remove a switch for an electric awning that was removed and he also took out the switch to our backyard light. There is no way to turn on the light on the back deck.

The plumber is absolutely incompetent. Where to begin...he burned our brand new bathroom floor and kitchen floor with his plumbers glue. They scraped the glue off the kitchen floor, so now the finish of our new vinyl flooring is gone. The bathroom burns are a constant reminder of inferior workmanship.
We had a leak in our primary bathroom. The plumber had to make three trips back to our house in order to finally fix it. Each time he came, he said it was fixed, but it continued to leak.

Recently, we noticed a leak in our unfinished basement from the upstairs primary bathroom plumbing. We had a local plumber come to give us a second opinion because we had no confidence in Sam's plumber. The new plumber was appalled at the poor quality of plumbing materials used. Sam's plumber used SharkBite fittings which have an o-ring that can leak. Even more shocking was a joist that was completely cut out for a pipe. We have now hired a contractor to sister the joist and relocate the pipe. The new plumber said this would never pass inspection!

Sam is ultimately responsible for his trades and should have caught the disgraceful workmanship and fixed it. We have hired the new plumber to fix the leak and replace all SharkBite fittings by soldering them, the way it should have been done in the first place.

When faced with many issues on our job, Sam argued and did not take responsibility for his employees' poor workmanship.

Sam sometimes spent over budget, installed the work and only after told us it was an extra. He did not respect our budget and often spent over and above what we could afford. The problem was, he only told us once things were installed and completed and then expected additional payment.

Sam did work for us previously, but this time the workmanship was inferior and now we have to pay extra money to have it fixed!

Very disappointed!

Approximate cost of services:
$160,000.00