Avoid this company. The technician was surly, ineffective and unprofessional. He did not call a half hour before arriving, as I had been told he would. He did not smile or offer any greeting or pleasantry upon arrival. He examined the dryer, diagnosed a problem, confirmed that he did not have the parts with him and indicated that he would order them. He then presented me with a quotation for the repair, which I initially accepted. I then asked to be able to test that the dryer was still in working order before he left and discovered that it was no longer level - it rocked back and forth. He flatly advised me that he had done nothing to make it unlevel. When I continued to express concern about the state of the dryer, he grudgingly adjusted one of the legs. I pointed out that the dryer continued to rock slightly and he advised me that I could get someone else to repair it and that I owed him for the service call! I indicated that I would prefer to get someone else and asked him to cancel the parts order. He then refused to accept an e-transfer in payment for the service call, as I had been told was an option when I placed the call. I insisted that this was the way I preferred to pay and he made it plain that he was unhappy about waiting. When I presented him with the confirmation number for the payment, he left, slamming the door as he left.
- Approximate cost of services:
- $100.00