Clean or Install new dryer vent
They came to clean or install new dryer vent , whichever was necessary. They refused to do the work but still charged us for showing up. So we had to pay them to come so they could tell us that they didnt want to go up on our roof to replace dryer vent. They refused the work and we still had to pay for the service call.
Update : after discussing with Vik the General Manager he agreed to refund money.. shortly after the refund Vik noticed this homestar review and he called me at night and asked me to remove it. I told him I would look into it. A few hours later he then recharged our visa the $88.
- Approximate cost of services:
- $88.00
- Company Response
Hi Scott, We do apologize for your misunderstanding. On our web site, where the apointment was booked, it clearly shows we have a $78 inspection/diagnostic fee during the booking process. Yes, we werent able to get on your roof safely. All our technicians have their working at heights and in order to access your roof safely we would need additional equipment. The tech who was at your home always works on roofs and does roof vent installs frequently. You were also aware it was an unsafe work situation. We did not require acess to your roof to resolve your dryer vent issue. But all the services we did offer were declined, and liability release was signed by your spouse. We have emailed you a copy of everything for your reference. Either way, we would happy to assist you further. Please call our office at (647)499-5874 or email us at EastYork@DryerVentWizard.com. Looking forward to assisting you.
Dryer Vent Wizard of East York and The Beaches
(647) 499-5874
www.eastyorkdryervent.com