Provincial Smart Home Services

I was in need of a new furnace. I booked an appt with Chris D from Provincial Smart Home Services. I had recently applied for the Canada Greener Homes grant but getting an auditor to come to your home proved to be extremely difficult. Waited a month for an appt with the auditor only to have them no show and not cancel/reschedule. Chris showed up quickly and assessed both current and future energy needs and Provincial Smart Home Services had my new furnace and other products installed within 48 hours of my appointment and they were able to complete in only 1 day off work. 10/10

Same day installation of furnace , water heater and attic insulation but now cant contact anyone to finish outstanding jobs.

Installation went well but we had 3 follow up items from the installation. I have made several phone calls, always promised either a call back or a technician has been dispatched. Either no call back or no technician. Also failed to mention that i had to pay Enbridge to get the promised rebate. Not a terrible company but TERRIBLE communication. I have given up on the 3 outstanding items.

Everyone very kind, the technician Frank was very helpful and went out of his way to make everything easier for me.

Dealt with Maria. She arranged all services. Extremely helpful with any questions and always available.

Our family got everything installed in November 2021. We were told we would get rebates from Enbridge and refunded for getting the auditor to come and check everything out. The rep who had come to our front door ended up blocking my number. I've been calling the past few weeks and months to get someone to investigate on why we haven't received our rebate yet and no one has gotten back to me. I've tried calling 3 times today and have gotten hung up on all three times.

20,000 dollar loan at 2,99 percent for 2 yrs., then 10.99 percent for the next 18 yrs, all for a waterless tank and a whole bunch of cheap items for free. They didn't even discuss the 20,000 cost or interest until after I was to sign the forms. STAY AWAY FROM THIS COMPANY.

I could buy 5 hotwater tanks, 5 furnaces, and 5 air conditioners, for the 20,000 plus interest being charged for ONLY A WATERLESS TANK>

Everything was installed in March, was promised a rebate, had 2 inspectors cancel appointments, service reps not calling back, I think this was all a slick sales pitch to a single senior.

Had a great experience working with Shae! So polite, great customer service and installation was fast, easy and hassle less. Definitely recommend!

i would stay away from this company.. One of their reps came to our home, promoting to replace our existing Reliance hotwater system promising that it would not cost us anything more than what we are paying at the moment, but we would get much more ( tankless water heater, water softener, air purifier, nest thermostat) and they will take over everything from Reliance. This is an energy saving program. we will be paying every month same amount we were paying to Reliance for the new system. He asked to sign a form in order to find out if we are eligible for this program. we two educated people blindly signed it not bothering or read. Many a time I asked the rep., if it can be passed on to the new owners if we decide to sell the house. He assured me of it. Before we know the next day things arrive, and the installment process starts. On third day i get a phone call about approval of my loan. First time i hear the word loan. I was really taken back. I phoned the rep, and the office. Now for the first time I learn that the cost of the equipment is a loan that i am taking from a third party company with an interest, and when i sell the house I have to buy out the balance. "Loan" and "Buy out" were two words never mentioned by the rep.
Now i am stuck with a loan and fixed something that was not broken in the first place.
Our heating system is powered by hot water, which the rep failed to observe, then they came up with combination tankless heater during installation time to accommodate this.
They said they have upgraded me to an efficient heating system , instead my home is colder than before.
The rep said he would visit the home when the work is complete, which he never did, and they were going to send someone to check the door bell which didn't happen either. Also he said he would be taking care of a check from Ontario Government for the energy saving upgrade, and there has not been any follow up to this.
Right now i have a system, that I am not sure if it matches the price I paid for.
Not reading and believing everything the rep. said was a big big mistake.