I'd previously left a review for this company that was 1 star. Within 1 hour I was contacted by the company owner. The owner listened attentively to my description of my experience, then responded professionally with a sincere apology and we discussed how to make it right. What they did not do is make excuses. There were admissions of error and with these in mind our negotiation led to a very fair outcome for both of us.
It is worthy to mention that Takeoff Moving employs mainly (over 95%) refugees from war-torn countries (eg. Afghanistan, Ukraine) who, through Takeoff, have the opportunity to provide a safe, comfortable new home for their families - a noble effort indeed.
- Approximate cost of services:
- $700.00
- Company Response
Dear Daniel,
At our company, we strive to make each move as stress-free and efficient as possible. We understand that moving can be a daunting task, and our team is dedicated to providing top-notch service to ensure that our customers feel comfortable and confident throughout the entire process. We apologize for some errors we made during the process but took notes and will make sure to get better in the future! Customers are our first priority always! Thank you again!