I believe Im the first person to write a review independent from the owner writing his own. Vad was likeable on the phone sounding very accommodating. I was assured hed do a thorough job and wash my windows and screens at my new bungalow for a fixed price after having visiting my home. He was on time, worked fast and hard for about 6 hours so I paid him more than he had asked for. The next day I looked at the windows.
None were properly cleaned. Most upsetting was 1 screen from my bedroom had been laying on the ground at the back of my house. It hadnt been put back. A second screen next to that one was holding on to the frame by one corner (see pic). Every single other screen was not only dirty when wiped with a damp cloth but was not set into the frame as had been before the job was done. I called and texted him immediately. Vad said hed
return when in the area. Two weeks later I asked when he'd be back and he said again, When Im in the area. I told him Id hire someone to finish the job and he was fine with that. Ive never been duped like this, paying for more than a quote and getting less. Whether he is new at this, doesnt do his best work ever or is unaware that he should return to fix his errors quickly, hes absolutely not someone to hire. I live 401 and Avenue Rd. Central location. I only took pictures of 2 of the 16 dirty screens. None were clipped back into place.
- Approximate cost of services:
- $250.00
- Company Response
Hello.
1. The quote was $215+tax which is $242.95 and you paid $250. You did not pay more than what I asked for.
2. After cleaning all the windows in the house I asked you to look over and check if you are happy. You were satisfied with the service. Then I started cleaning your basement windows which were 100% gated and locked. You did not open them until I came and I spent roughly an hour opening them. You also told me not to clean one basement window from the inside as the gate was not opening and. Now, you say that I did not clean it purposely. Another lie.
3. I made sure to put 100% of all your screens. What happened is you opened the window and pushed it and it fell off.
4. I washed all the screens and double-checked if you were satisfied, and you were happy. Why didn't you say that when I was washing them?
5. I 100% plan to return to your area when I had another job which I told you. You were messaging me every 3-4 days to ask me when can I come. I was planning to come in a few days but you already said that you hired another company. But to say I was fine with not coming back is a blatant lie.
6. You were never duped. You have an unreasonable expectation. If you wanted some specific service, like window detailing you should have pointed during the time I was giving a quote not when I came to do the job.
7. Bonnie is absolutely not the customer to have. She has an unreasonable expectation and very hard to work with.