Post Renovation Cleaning -- Would not hire or recommend
I wrote a review previous as requested by Oasis however note it's not on the website. In essence, I hired this company for a post renovation cleaning. I was told I would be provided with an experienced team given a renovation clean is a "deep clean." What I received was an individual who was two weeks into the job (albeit very friendly and open to feedback) and another individual who not only showed up late but could not distinguish the difference between hardwood floor cleaner and other surface cleaner (for laminate, tile, etc.) even though this was explained 3 -- 4 times. She stayed for approximately 2 hours and left. When I addressed my concerns with the owner, she admitted this individual would likely be released and credited me $25. I spent most of the day cleaning. When I pursued this further, the owner stated that I ought to be able to handle conflict given my profession! I considered myself a customer and ought t have been treated accordingly. The owner did offer to discuss further with me after I wrote the review however I couldn't imagine what this would resolve -- my credit card was charged for services I don't consider having received.
- Approximate cost of services:
- $464.00
- Company Response
Hello Lynn, thank you for the review as all feedback helps us grow and improve. There were multiple attempts to resolve this with you, I even offered additional compensation or the 48 hour reclean guarantee both of which you refused, plus after the clean when we spoke you told me you were satisfied with the outcome especially since one cleaner completed the tasks that the other did not, after you requested that she leave, which out of respect did so. I truly apologize for any miscommunication regarding the floor cleaners and your instructions to my cleaner, and I respectfully offer that I am at your disposal to discuss this further.