RIPPED OFF Repair stones, wash sanding sealer
I hired this company to do some repair of my stones, cleaning sand and sealer. At first to get the work Ivan and Carlos were nice. Once they started I was asking about how the job is being done as I felt they were cutting corners and they become rude and aggressive, yelling and swearing at me in English and Spanish. I let them finish the job so they would get out of here. Now 1 month later all the sand has washed away, the sealer has peeled off and the repaired stones have moved again. Please do your homework and hire someone with years of experience as its evident these 2 guys just started and call themselves experts. A tough $3500 lesson learned, it was my mistake for not getting 3 estimates and asking for references and years of experience. BEWARE!
- Approximate cost of services:
- $3,500.00
- Company Response
Good morning Sir, first of all We are always very respectful with all our customers and we work with ethic it does not matter the situation we are facing, so I have to say that regarding our behaviours that is not true, I were checking our database in order to investigate the project that we supposedly got done for you and we don't have any $3500 project done so far in Toronto, also always before we start a project we talk with our customers and we explain how the job is gonna be done step by step and actually we show the good quality products that we are using, this is the first complain that we have gotten about that, also, all our customers are more than welcome to look at how the job is done, in fact, 50% of them do that and we are happy to interact with them, besides that you should know that for pressure washing, sanding and sealing (maintenance projects) we give a 1 year guarantee, that means if you have some problems with it you can call us and we are gonna go back to your place and fix it because is a guarantee, nevertheless, please contact us at this email address and send us your name and address and phone number and we can go and make the necessary corrections.
email: thesealerspecialist@gmail.com - or call me 6479060975
*we always reply in the first 24 hours. thanks