I originally wrote a review on Baxter Roofing last year (2009). At that time I wasn't pleased with a couple of aspects of the job that was done and more specifically, the ridge of my roof had a noticeable "hump". The work we'd had done was back in Fall 2007 so my online review was late in coming. At the time I wrote that review I had just been introduced to the Homestars site and was thinking what a great way to both find decent contractors and also to inform other homeowners of what they can expect.
I needed to update this review because just recently (Nov 2010) Kyle, the owner of the former Baxter, came by with a crew one day, and fixed the "hump" as well as inspected the roof for any other potential issues. Kyle explained the difficulties they'd had particularly with the demands placed on Baxter due to significant wind damage to several of his customers. I can't really comment on this, since my roof has held up well, with the "hump" being an eye sore more than a functional issue.
The fact that Kyle is making the effort, at his cost, to revisit customers and address their concerns speaks volumes. First he's genuinely trying to "make it right" (is that a Holmes thing?) for his former customers. His current/future customers should reap the benefit of this. The second thing this tells me is that Homestars works.
My roof, now "hump-less", is still holding up fine and hopefully will continue to for the next 25 years. However, should I run into any roof issues, I'm now confident I can call Kyle and get the issue resolved.
Jeff Porter
Mississauga
- Approximate cost of services:
- $4,500.00
- Company Response