I had spray foam insulation done on my house and needed painting and some ceiling/wood trim touchups after the insulation contractors completed their job. Peter was able to accomodate my rescheduling which is great. The insulation contractors drilled holes and patched them afterwards. Mirel and Alex did some light sanding and painted. I would say that they did a fairly good job specially on my badly beaten closet. However, when I told the painters that they also need to do the touch ups (included in the price quoted by Peter), their reply was "...but it is everywhere!". They did the touch ups but they don't have the initiative to look for those needing touchups. I need to tell them where they are. I thought, I'll only be going over on the spots that they missed. Also, the painters are asking me if I have a ladder that they can use, always asks to turn on the aircon for two days(mid September ). I ask them to try our fan but they came back to me and told me they need AC. They also borrowed my vacuum (I'm expecting that they'll bring their own), knocked down my new lampshade (had a hole on the body) and dragged my queen bed which chipped a good 7 inch of wood on one of its corners. I purchased the bed and lampshade only last April 2011. Also, one of the painters told me he has his own painting company which I found weird when he is there working for someone I contracted. Peter apologizes and gave me a $25 discount to get a glue for the lampshade and bed.
>>> Response to company Nov 4, 2011 >>>>
It's true that I asked several times for the quotation to be modified - I want to get the best value for my money and would want to prioritize things. However, everything that Cleancut did on my house is on the quotation - NOTHING EXTRA. Trims and ceiling touchups are included which they did not finish. I have a little baby and I just can't go around them painting telling them what to do. It was a two day job and I brought the broken lamp to their attention as soon as the painter arrived the second day - so I don't think it's a last minute notice. For the bed, even if the damage is hidden, IT IS STILL DAMAGED. Again, we got it new only in April 2011. For those people who wants to have "MINOR COSMETIC DAMAGE" on their furnitures fo free, signup with Cleancut Painting. The reason the bed was damaged was that there is only one person moving it so he ended up dragging it. Peter also saw our furnitures when he came for the quote and should have made plans to move them - it was included in the quotation. The $25 for the glue is not agreed upon. Peter in his own words says "It's my peace offering." I am changing my rating from 5 to 0. Companies who don't tell the truth does NOT deserve anything.