Took almost one year for them to secure a glass divider on the balcony. A few neighbours also had their glass fall during a wind storm at the end of May in 2022. They never put brackets to secure the glass.
They do not respect your time. I have taken days off work to accommodate their schedules. As of May, they have:
1. Sent three people to look at the glass because for some reason they do not know what was wrong after each of their assessments.
2. I have sent pictures of the glass divider in September because they do not know what was the issue. (They told me something needs to be cut after seeing the pictures.)
3. Two people came December 21 to try to fix it but did nothing because they said the issue was the glass is too small.
4. A scheduled booking was cancelled in January because they said one of the glass shattered on shipping.
5. No updates on when the glass is ready until I called.
6. In February, there was at least three cancellations because of bad weather.
7. A no show in March.
8. A no show in April.
Time after time, it was excuses after excuses. The excuse of the broken glass on shipment followed by their glass supplier having issues accounted for almost two months. In the end, they did not even change the glass. They just put brackets on. This is by far the worst company I have dealt with!
- Approximate cost of services:
- $0.00