Reliance Home Comfort

Within a few minutes of my Sunday morning call to Reliance to report a hot water tank leak, Dallas, a technician from Seasons Change Mechanical Ltd. in Gravenhurst, called me & was at my home in Orillia in less than two hours. The tank required replacing, & Seasons Change technicians returned early Monday, installed & vented a new tank, removed the old tank, & performed my annual furnace check-up. They were courteous, explained things well & protected my floor with drop sheets. Through the Reliance Comfort Protection Plan, Seasons Change Mechanical has inspected my furnace for the past several years & I have always been happy with their service.

First time home owners...realized we needed a new hvac system, called around for a few quotes and had 3 different company's come in and give us an evaluation. We decided to go with Reliance as Jayson Newton's approach was relaxed and non-pressured. We felt comfortable with him and to be honest, I came home later, after my husband and he was already here, I walked in and when I noticed his shoes at my front door. They were nice, expensive men's dress shoes and I already knew that Jayson took care of his appearance, which showed that he had respect for himself, therefore he would have respect for us and our needs and wishes. We will recommend him and Reliance to all of our friends and family.

Blown away again by Reliance..our tech Jason 0829 was here within 1 hr of my call for an appointment, I thought would take 2 weeks!
Efficient, friendly and thoughtful with his suggestions and tips for improving and maintaining our equipment. We purchased our units after leasing them , and have since purchased the maintenance package...:)
No complaints!
Very happy customers!

I called reliance about a leak in my basement Steve Darchak I.D 1502 was here on time. He went through and looked at every possible thing that could possibly leak on my furnace and was very thorough and helpful. We did not find that the leak was caused by the furnace but I really appreciated Steve's helpful advice and put my mind at ease thanks.

I want to thank Wes (#2491) from Reliance for his very efficient repair work. He showed up right on time. I described the issue we were having with the water heater and in less than 20 minutes the job was done. He knew exactly what needed to be done, no time wasted. Great job and it cost me nothing as the tank is rented from Reliance.

We recently moved to Mississauga and bought a home that required a ton of work. Over the past three months we dealt with numerous contractors for work ranging from roofing to flooring. It was not until I met Tom from Reliance that my wife and I were treated to exceptional customer service. Tom was the most helpful, kind and knowledgeable sales person I have ever dealt with. He listened carefully and recommended the best furnace and conditioning system to suit our needs and price range. Thank you Tom!
The installation was done promptly by two professionals, Mike and Andy. They were courteous and did a quality job which was completed on time as promised. Great work!
Overall we were delighted with the experience we had and highly recommend Reliance. We have already started recommending Reliance to neighbours, friends and family.
Thank you!

OUR HOT WATER HEATER STARTED TO LEAK WE CALLED AND THE NEXT DAY A SERVICEMAN BY THE NAME OF JOEY D. CAME TO FIX IT. HE WAS KNOWLEDGABLE, AND HAD THE NEW HEATER IN PLACE IN NO TIME.. HE EVEN PUT DOWN MATS TO PROTECT MY FLOORS. I WILL BY TELLING MY FRIENDS ABOUT THE QUALITY SERVICE .

Never dealt with this company, but after this service call, I definitely will refer them to friends and family. The technician, Shae, employee 2506 was knowledgeable, patient as he explained the workings of my furnace and made recommendations. Reliance clearly treats their technicians with respect, providing them with all necessary equipment to do an expert job. We could use more companies with this type of service and expertise - with the customer as priority. Well done!

Being a new homeowner I am very limited in my knowledge of air conditioners and furnaces. Jayson Newton made the experience of updating my units very positive and stress free. He kept my updated and answered all the questions I had along the way and even stopped by on the day of installation to see how everything was going. Great job!

Steve Darchak ( # 1502) showed up on time for the appointment to check on our water heater --- Steve was very thorough and professional and friendly. His recommendation was a replacement unit and made the call to schedule the actual work. Steve is a great asset to Reliance Home Comfort.