Reliance Home Comfort

I called Reliance as my air conditioner was not working. Soon after, Seasons Change Mechanical called and arranged to meet me at my house. The tech arrived and quickly diagnosed the problem and ended up replacing the fan motor. I was very happy with the professional and friendly service of the staff at Seasons Change and have no hesitation recommending them to my friends.

Two days ago we realized our air conditioning wasn't working. I called Reliance and they gave me an appointment window. Today Trevor called about 15 minutes before coming out to fix the problem. He was very personable and explained the problem in a way that I could understand. He fixed the problem very quickly and efficiently and was on our way leaving us happy with a home that was quickly cooling down! Thanks for the help Trevor! The kids will sleep better tonight!
Our Tech was Trevor - Employee #RchSAO26

I called Reliance to get my watre heater repaired. They sent out the call and within half an hour, Steve from FLAN AIR contacted me. He provided me with a Estimated Time of Arrival (1-2 PM). He called a second time to confirm the time. He arrived on time. He explained what the problem was and replaced the defective parts. The service was very professional and prompt. Steve from FLAN AIR was very friendly. I would recommend him to all my friends. I must also comment on the excellent service from Reliance. They obviously know which contractors to hire, Thanks very much

Dean Timpany was our Reliance Rep. He was contacted by the gentleman who came into our home to perform our annual maintenance as our current equipment was on its way out. Dean called us within minutes after he was called and came to see us that same evening - he was even on time. He was polite, personable and carefully reviewed everything with us with regard to our possible new furnace and air conditioner rental. He answered our questions completely and made sure we understood before moving on to the next step. He carefully listened to our concerns and suggested 3 models which would best meet our needs. He didn't push us into any quick sale, or even to the high end models, and there was no pressure. A very good representative of his company!

I placed a service call and was thrilled when my service man, Steve Danchak (#1502) was at my home within the hour! He was very courteous, professional, very knowledgeable - just amazing! It is people like Steve that make me want to stay with Reliance!

I called reliance to have my water heater fixed and was told a contractor would be calling me to book the appointment. about an hour later a representitive from Delta Heating & Cooling call me and booked an appointment for the next day. I had a young man named Rob call me 15 min before he arrived. When he greeted me at my door he was polite and cheerful. Before we went downstairs he slipped on shoe covers and had my tank fixed in a half hour. He gave me a card for home stars on his way out and asked me to comment on the service and in my opinion Rob and Delta Heating & Cooling did a great job and would be welcome in my house anytime, thanks guys!!!

We moved into our new place in early April and had no hot water for 4 days. Reliance had trouble contacting its contractors and on the 4th day Saul from Flan Air (contractor for Reliance) came out and took care of our problem right away. He also instructed in me in how to deal with the problem should it occur again. He did not charge for the service as it was our first call and was a relatively simple fix. I gave 2 stars out of 5 (satisfaction) because Reliance did not even contact its contractors after scheduling the work order until a full day later--We found out that the work order had not been put in until the afternoon when we were expecting the service person to arrive, and so that caused two-extra-day delay on the service. It was very aggrevating to heat water with an eletric kettle for 3 days for bathing.

ANNA

Reliance were here promptly and their technician "Shane" was polite, friendly and very professional.
We have had nothing but good service with Reliance. We were always treated like our business was appreciated. We will continue to do business with Reliance.