Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
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Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (13007 reviews)

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Erwin Krisch from Brampton
Erwin Krisch from Brampton
2 reviews Brampton, ON
8/10

Furnace

Adam Walker came to check a malfunction of our furnace. He came quite late at night (around 9:15 pm) after we requested Reliance to send us a technician as an emergency call. He seemed to be quite knowledgeable, upfront and approachable. We will call him in the future if we require heating related services.

Approximate cost of services:
$223.00
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Company Response

We're grateful that you've taken the opporutnity to share your story Erwin. Thank you. RM

Frank Iantorno from Mississauga
Frank Iantorno from Mississauga
5 reviews Mississauga, ON
10/10

Annual Furnace Check up

This service call was made by Kevin Williams who was extremely pleasant, explained exactly what needed to be done, answered all my questions and did everything he could to make you feel confident in his technical expertise. One of the best, if not the best, service calls ever, and I'm 60 years old!! Excellence personified, Reliance you should be proud!!!!

Approximate cost of services:
$120.00
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Company Response

Thank you so much for sharing this great experience Frank. We sincerely appreciate it. RM

Steve
Steve
9 reviews Toronto, ON
0/10

Hot Water Transfer

One of the worst companies I've ever dealt with in my life.
I purchased a home, at closing found out the hot water tank was leased from Reliance. Seeing that we waited 5 months for closing and sold my other property, I had no choice but to sign off on accepting their terms.
After 6 months, we sold our house and wanted to transfer it to the new owner. They made the transfer difficult. We sold the property and after closing Reliance continued to take money from our account each month because the new owner didn't want to do auto payments from their bank account. I no longer owned the properties nor was using the hot water tank, yet Reliance said I had to pay the fee on the tank (for the unrelated home owners) until they signed the form.
We paid for 4 months at which point we got our lawyer involved to force the new home owners to sign Reliance demands. It's a complete joke, this company does not have good intentions. Sign or else. That's their moto. If you sell or buy a house with a Reliance product, it's better to get it sorted out before closing, because not matter what the case is, Reliance will take money from your account no matter what.

1 year later, we were purchasing another home, saw that the owner were tricked into signing a 10 year Reliance hot water tank contract and we walked on the deal because we knew it would be such a headache dealing with this company to resolve any issue.

Approximate cost of services:
$2,500.00
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Company Response

I'm very sorry to hear about this situation and would like to learn more if possible. If you could please contact me at rmassingham@reliancecomfort.com it would be greatly appreciated. Thank you Steve. RM

Kenny from Toronto
Kenny from Toronto
1 review Toronto, ON
10/10

Service appointment

Kevin Williams - service tech, came in today on Thanksgiving weekend and did far more than any other service company ever came in and did. Excellent job, tested everthing, recorded findings, clean up after the service. The best service I have had for the past 10 years. Highly recommended. Very satisfied. (service contract with Reliance,hence the $1, I had to put a number)

Approximate cost of services:
$1.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business- Cait

C in Brampton
C in Brampton
1 review Brampton, ON
1/10

Furnace and ac rental

This Company rented me a furnace & A/C package. I asked the salesman if it would be installed by Reliance installers he said it would be and that they are certified and trained . Upon arrival these guys showed who appeared to be subcontractors. They installed the equipment did a great job but the only problem was 3 months after they left the freon leaked out of the AC and was not working. I called, waited a few days and a tech came out and finally fixed it... or so I thought. That night, I went to go put on the humidifier and it didn't even work even though I waited days and was assured it was fix! Yeah right! I tried to call the salesman and was informed he no longer works for the company. What happened to their so called company satisfaction guarantee, promising $500 cash back? I contacted the Brampton Manager and spoke to him. But nothing even happened. I had to continuously call to obtain results. I'm the customer, why should I chase them for something they should have had right the first time? I am seriously fed up with Reliance and would never recommend them to anyone I know, not even my worst enemy.

Cheryl in Brampton

Approximate cost of services:
$7,600.00
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Company Response

I am so sorry for the frustration that we'd caused. -Cait

Sherry  from Burlington
Sherry from Burlington
1 review Burlington, ON
0/10

Water tank

Had a flood..city sewers..they condemned our heater but no one else on our street was condemn even though we all had same amount of water in basements??...was charged initally $263.to change vents/pipe on new heater...over 2 months later they now say we owe $678 for the buy out a 10 year old water tank...at no time anyone told us about any of these cost..had we had known we would have purchased our own..if we do this now they will charge us another buy out..yes, this all "could" be covered by insurance but we are capped and are already way over our buget.--Reliance's statement--.Here’s what we believe: " A Reliance home is a more comfortable, safer, affordable and greener home"..seriously???? I always thought renting was a good idea...but how is this affordable???

Approximate cost of services:
$941.84
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Company Response

I'm sorry to hear this Sherry and would like to get more information regarding your situation. Please contact me at rmassingham@reliancecomfort.com at your earliest opportunity. Thank you. RM

Diana Francis from London
Diana Francis from London
1 review London, ON
10/10

no hot water

Very nice service man came to fix the water heater, explained clearer exactly what was and wasn't working on the water heater, and fixed it in record time....perfect timing for bath time for our girls!
good job Reliance!!!

Approximate cost of services:
$0.00
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Company Response

Very glad to hear this Diana. Thanks for sharing this great service experience, we sincerely appreciate it. RM

Kristina Kritikos from Burlington
Kristina Kritikos from Burlington
1 review Burlington, ON
10/10

Hot Water Tank Replacement

My tank let go and Joey D (#0977) showed up to save the day! It was an absolute pleasure having him here. He was informative, efficient and very knowledgable. His customer service is impeccible! I really appreciate great service and he delivered! Thanks Joey D

Approximate cost of services:
$155.00
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Company Response

Great news Kristina. Thanks so much for sharing your great experience. RM

Jim Hodges from Toronto
Jim Hodges from Toronto
1 review Toronto, ON
10/10

Leaking release valve - heater

Phoned at 9 to request service. Service (Joey D. #0977) arrived 9:20. Repair was complete by 9:40. Joey is a very professional and knowledgeable serviceman. Thank you very much. JH

Approximate cost of services:
$120.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business- Cait

Melanie J. from Hamilton
Melanie J. from Hamilton
1 review Sudbury, ON
10/10

No Heat Call

Furnace went down at night. Reliance had a great response time and the technician was very nice and knowledgeable. Our Comfort Protection Plan paid for the entire service call! Well worth the montly cost.

Approximate cost of services:
$13.49
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Company Response

Thanks for reinforcing the true value of our Comfort Protection Plan Melanie, we sincerely appreciate it and are very pleased to hear about this great experience. Kind regards. RM

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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