Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13484 reviews)

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Melissa from Restoule
Melissa from Restoule
1 review Restoule, ON
10/10

Water Heater

My hot water heater had a leak, I called the hotline and they told me someone would call by 9am that day and by 8:40 they called and said they would be to my house by 11-2. They were here by 1pm and they were very polite and efficent and they even wiped my kitchen floor before they left. I was very impressed by how quickly they came to bring me a new tank!!!!! Very Happy with the service!!!!!!

Approximate cost of services:
$0.00
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Company Response

Hello Melissa. We appreciate you taking the time to share your experience. Thanks for choosing Reliance Home Comfort. We value your business. ~ Rich

Cristiann Kannen from Sudbury
Cristiann Kannen from Sudbury
1 review Sudbury, ON
10/10

Furnace Install

I am from Sudbury, ON and I had my furnace replaced today. My installers were Dan and Chris - they were absolutely fantastic. They were clean, organized, pleasant. They were great with my dog....answered my questions and provided me with contact info if I had any trouble. I was very pleased and felt confident that they had everything under control.

Approximate cost of services:
$4,000.00
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Company Response

We appreciate you choosing Reliance and sharing your great experience. Thanks Cristiann. ~ Rich

Kelley B from Old Toronto
Kelley B from Old Toronto
1 review Old Toronto, ON
10/10

Water Tank Rental

I called Reliance to upgrade my hot water tank to a larger/more efficient one and they sent Dynasty Air Systems to do the installation on their behalf. They came out, assessed my home, and provided me a quote for the work... I was very pleased with how quickly they completed the installation and how smooth the whole process was. The technician Derek even introduced me to the protection plan for my furnace and air conditioning, which I signed up for on the spot - I would be pleased to have Dynasty Air service my equipment anytime, which is a big reason I ultimately chose to go with Reliance for my water heater and for their protection plan.

Approximate cost of services:
$20.00
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Company Response

We value this great feedback Kelley. Thanks so much for choosing Reliance Home Comfort and sharing your experience. We greatly appreciate it. Rich

mike walter from Brampton
mike walter from Brampton
1 review Brampton, ON
10/10

water heater

I have my own waterheater it's been giving problem. We decided to go with rental instead of fixing the tank we called a few companies to find out who can give us a new water tank right away.Reliance promised us within 24hrs we would have a new water tank installed, so I hung up the phone to find a new voice mail within my system from Delta heating and cooling; stating that they could install in 4hrs, then I called them to confrim the appt within 3hrs from my original call, I had my new water tank installed and running.
What a great service from Reliance and Delta and i would only recommend Reliance and Delta to my friends and family.
Great job cheers!!!

Approximate cost of services:
$210.00
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Company Response

Thanks so much for choosing Reliance and sharing this wonderful experience Mike. We sincerely appreciate your business. Rich

Anna Manor from Mississauga
Anna Manor from Mississauga
1 review Mississauga, ON
10/10

Heating service call under maintenance contract

We had no heat and only cold air blowing from the furnace. Its a unique system where the hot water heater pumps hot water to a radiator in the furnace and we've found that not many service companies are competent with these systems. CAS (Canadian Air Systems) was assigned our call by Reliance. Jon Cefai performed the service and knew exactly what the problem was and how to fix it. They are experts with our Air Handler type of system. He was courteous, arrived on time as prearranged, very professional and efficient. He worked quietly, quickly and left everything clean and how it was. It was a pleasure to work with Jon and I would highly recommend CAS to anyone, especially those with the Air Handler System. I will recommend to our Condo board that everyone (we all have this unique system) request CAS when they place a service call with Reliance.

Ted and Anna Manor

Approximate cost of services:
$500.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business- Cait

Ken Waldron from Burlington
Ken Waldron from Burlington
1 review Burlington, ON
7/10

Hot Water Heater

Daryl, Emp # 2109. Very polite, clean and efficient.
Called before he arrived; first visit of the morning.
Took 2 minutes to diagnose the problem (dead water heater) and explained how he knew.
Daryl removed the old heater and installed a new in under an hour, as he estimated, with minimal disruption to our household.
That said I'm not giving five stars because, in my opinion, the company itself needs to adjust its attitude. Not being able to provide emergency service the same day (I called first thing in the morning) is a no-go in my books. Had I been an older person or someone less experienced I might not have known what to do to limit the damage done by a catastrophic water leak. It was also difficult to find the service phone number which was buried 3 pages deep in their website. The sales number was prominently displayed on the home page but did not include an option for emergency service, that I could find. It should have been the very first option.
In my opinion that shows the company to be more concerned about sales than customer service. That said there service technician was exemplary and deserves full credit for the rating I am giving.

Approximate cost of services:
$0.00
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Company Response

Hello Ken. I apologize that we were not able to address the issue same day which is what we aim to achieve whenever possible. That said, this is valuable feedback which I will share in an effort to continue driving improvements in our business. Thanks for choosing Reliance and sharing this experience. Rich

Deb B from Sudbury
Deb B from Sudbury
2 reviews Sudbury, ON
9/10

installation of furnace and a/c

We were originally disappointed with the original installers who replaced our furnace - they left the area with incomplete work and with debris behind. Their work was reviewed by management who noticed errors in the installation. Management recified the problems by sending different installers to correct and to install the a/c unit (which wasn't installed on the first visit due to winter conditions). We were VERY pleased with Dan R. and Chris Z., the second set of installers. They were friendly, yet professional and made sure we were satisfied. Management also dropped by to make sure all was completed properly.
We all make mistakes and I am very pleased with Reliance's service in openly recitifying and correcting the service issue. Highly recommended.

Approximate cost of services:
$11,000.00
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Company Response

Thanks for sharing Deb. I apologize for the initial experience but am very glad to hear that this issue was resolved to your satisfaction. Thanks for choosing Reliance Home Comfort and providing this valuable feedback. Rich

Yyby from Vaughan
Yyby from Vaughan
1 review Vaughan, ON
10/10

furnace

Our very old furnace recently stopped working and we decided replacing it with a new energy efficient furnace was probably a wise choice. We called Reliance about the furnace replacement and were put in touch with Reliance's partner, Canadian Air Systems. Their technician, Damon, arrived promptly the next day and advised us on the available options. The new furnace was delivered not long after and Damon installed it in a matter of hours. Very impressed by the promptness and professionalism of Reliance and Canadian Air Systems.

Approximate cost of services:
$900.00
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Company Response

Thanks so much for choosing Reliance Home Comfort and sharing your story. We greatly appreciate your business. Rich

Linda Findlay from London
Linda Findlay from London
2 reviews London, ON
10/10

How Water Tank

Reliance were here promptly and their technician "James" was terrific to deal with. He was polite, courtesy and very professional. He put shoe covers on his feet so my home wouldn't get dirty and he took the time to explain to me what was wrong and what was fixed. No charge as I rent the water heater. Very satisfied with my service and service technician!!!!

Approximate cost of services:
$0.00
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Company Response

Thanks Linda. We appreciate your business and the time you've taken to share this great experience. Have a wonderful weekend. Rich

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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