Reliance Home Comfort

I was happy with the price, seeing as how competitors charged me 35$ versus the 20$ cost. It was a quick and hastle free installation. They arrived on time and cleaned up afterwards, leaving no mess behind for me to deal with. I would recommend Reliance to fellow home owners.

They represtative came in and even though she had a sick family member she stil came on time and installed the furnace and high eff water heater. They came back to reprogram the thermostat for me - the manager in Kitchener was excellent was well to deal with for any of my questions. Have had trouble free since. They also re-capped the chimney after the other co screwed up and did this for free. They aslo installed another plug for free as well and really helped to make the experience trouble free.

they could have told us something was wrong with the furnace, but they were very reliable, honest and hardworking while at our home. Great people and great reliable service. We are a young family and they were very acomadating to our time schedule.

We had difficulties with hot water tank that is rented. Notified Reliance and a technician was sent within 2-3 days, free of charge, for repair. The technician was very thorough, spent time explaining that the issue was and did not rush the job.

My rental tank died so i called to have it fixed. Service guy told me i needed to upgrade to a 40 gal tank but first i had to pay $400 for a chimney vent sleeve. Its in my crawl space under the house so i asked him to measure to make sure the new larger tank will fit. The technician also tried to sell me on getting my ducts cleaned from some third party and the phone hasn't stopped ringing. Next service tech showed up to replace the tank after I have the sleeve installed and tells me it won't fit! Not even close, its off buy seven inches of height. Now this guy tries selling me the tankless water heater, a new furnace and air conditioner. The tech tells me his boss will come over the next day at 4pm with options and prices. No one shows up! I call reliance and they tell me someone will be there that night or the next morning. Instead I get a call at 7AM Saturday morning telling me they are not coming till the next morning. I call back and tell them if they don't get somebody out here today i'm going to a competitor and they tell me to bad.

RELIANCE DOESN'T CARE ABOUT THEIR CUSTOMERS

MY FAMILY JUST WANTS A HOT SHOWER

The guy who came out was very helpfull and fixed the problem quickly. The only thing was it took a day and a half to come out in the middle of winter, so it was a bit cold in the house and was not good when you have children

We had relience come to service our furnace and they had to tag it.
They sent over a sales rep to show us furnaces and he was very helpful and explained all the benifits with having an audit done.
We went with them because they were very quick and efficent.
We were very pleased with the service.

Used to rent a water heater from them but we got tired of their constant hard-sell approach and rude calls trying to sell us more services. After a particular offensive call we phoned to cancel our account; well it truns out they charge closure fees and pickup, even though we never signed a contract -- heater was with the house when we bought it. Their response "you agree to our terms when you first paid" (they never sent any contract, we never saw any terms). My response "you owe me $120 inconvenience fee, you agree to my terms when you first received paiment from me".

Rented hot water heater was found leaking and as soon as the call was put in arrangements were made for new installation .They also keep you up to date on any scams happening in the area in regards to misleading contracts.Just wondering if they have a routine service that comes and checks on the rental equipment before you get to the point of a flooded basement?

had a recent major renovation on my home .. when all was complete I noticed that I had a very loud noise resonating up through the duct work .. discovered the noise was via the hot water heater .. called Reliance on a Sunday expecting to be put through to an answering machine - however my call was answered within one minute and a live agent took the call .. after a short description she offered service the NEXT DAY .. and gave three or four time slots .. two of which worked - actually worked!!! the service tech then showed up ON TIME .. the tech fixed the issue within 15 minutes, stayed to make sure it was fixed and left .. what service !! I have never been happier with a company in terms of quick response and quick resolution !!!