Reliance Home Comfort

Horrible customer service, Trsanfered me through four departments and had me wait for 1 hour and 45 minutes without solving my problem. For each transfer, I have to explain my question and request all over again. Eventually, I asked to speak to the supervisor, or anyone in charge that could make a decision and help me solve my problem.
I received the bill under a total stranger's name, I have no idea how his bill is addressed with my location. When I called regarding this issue and had the account canceled, they said they would transfer this account under my name. Which is ridiculous, I am not the person who set up the account! I don't understand how they can just use my address without my consent. My personal information is leaked. I don't know if this is just an accident or if they have serious security breaches within their company. How can they approve other people's requests to set up an account without verifying it? I hope they can take the customer's information more seriously, especially with all identity theft cases increasing in the GOT area.

Horrible in every way. Couldn't get through to anyone for almost 2 hours, and when I did, they put me on hold to speak to "management" and never came back on the line. They charged me a cancelation fee after I fulfilled the contract terms. Just awful! Stay away

Service was top notch.. professional,knowledgeable and on time.
The furnace install was done quickly and professionally. We are enjoying the quietness, quality as well as the humidifier on the furnace. No more dry throat in the morning. Looking forward to summer to enjoy having A/C on those hot days. A big thank you to James Stawn, he went above and beyond what was expected to get our home warm again. I would recommend this business and especially James. Bravo

Do not use this company!!!!!!! Their salespeople tell you inaccurate information about their water softeners, such as the fact that they don't make a lot of noise, you don't need that much salt (untrue, you have to buy several of the big bags and that the water will be soft-it actually feels slimy). They pressure you into renting one with the promise that you "can try it out". At no time do they mention the $350 cost to remove it. Stay away and do your research so that you don't end up being sorry!!

They sell their water purifier system to my Alzheimers husband, complete unnecessary and they put a lien on my house

They have replaced the furnace which was not even broken. The furnace was working absolutely fine.

I pay for Reliance's Heating, Cooling, & Plumbing Plan, which is about $40/month. That may seem like a lot when you don't need HVAC help most months. But it when you need an emergency repair visit like I did during an early October cold snap, it more than pays for itself.

Not only was Reliance able to send a Technician the same day (on Thanksgiving, no less!) but the young guy they sent named Ryan, Team Member #3316, was fantastic. He was courteous, identified and fixed the problem quickly, and was the most pleasant Technician I've ever dealt with. The repair bill with the labor and parts would've cost me $500 but because I was on the monthly plan, it was covered. Thanks, Ryan! And good call for hiring him, Reliance.

Very happy with my service with reliance. Our boiler died and they had a new one in in less than a week from my first call before the cold set in. Matthew bent was a fantastic sales guy. Very knowledgeable, fair and easy to work with.
Thank you again!

We got home late one night to realize we didn't have hot water. My husband tried to relight the pilot but it didn't work. Booked with reliance for a service tech the next day. Andy arrived on time. He was very pleasant. He completed the job but did advise us that we should call reliance and have our tank replaced soon as it was getting rusty and 14 years old. Shortly after he left, my husband went downstairs and noticed the smell of gas. We called his phone back (we had his number on the called I. D from when he called us to say he would be arriving soon. He told my husband to shut off the gas and he would return shortly. Andy returned very quickly and with a brand new tank. He had already been on his way home for the night! Being that we had 2 small and sick kids, he did not want to leave us without hot water. He was incredibly informative and kind and helped us SO much. We were beyond pleased with our experience. If I could leave 100 stars I would.