John in Toronto

Not particularly happy with the service. We hired 4 men and truck - 3 out of the 4 men were exceptional. They worked tirelessly, were courteous and couldn’t do enough to help. The 4th gentleman, apparently the owner of the truck, spent most of his time complaining about the quantity of boxes, that his men needed frequent breaks, and that he was pretty sure we wouldn’t finish on time and would take longer. (Although we did have a lot of boxes, there was no bedroom furniture, the wall units were taken apart and the whole place completely packed and ready to move) If he had worked half as hard as the other three men, we’d have finished early. Unfortunately several of our items were damaged, including picture frames, a clock and our leather couch. It indicates every piece of furniture would be padded individually, even shrink wrapping would have helped our leather couch. Two boxes were lost containing irreplaceable family pictures. When we called we were told that ‘after all you had a lot of boxes’. I would assume this means you can expect to lose a percentage of boxes depending on the quantity being moved. How were the boxes lost when you move the contents to a truck, drive to a new location, and unload the contents of the truck into the new location? At what point would they be lost? They were not left behind as we still had access to our old residence. In addition, items were inadvertently left behind on the truck. It was when my husband called to find out if they had them (several days later) that he was told they were there. So, I would have to say that we would not use their services again.