Helen in Toronto

This company cold-called my father and said they could clean the chimney connected to his wood stove in the basement. My father agreed to the service without asking for a quote. When the 2 men came to the house, they first went to the basement, to the room where the wood stove is located. Then they went up to the roof to clean the chimney. Apparently the way they did the work was to blow the chimney soot downwards, and then I assume they would clean it up from the wood stove. After the job was done, the 2 men went back downstairs to the basement. Then they came upstairs and asked my father to pay for the job. Typically it costs $100 to clean this chimney. They quoted my father $276. The company agreed to a $50 discount as my father said this price is quite high for one hour of work. My father did not go to his basement room until the following morning. And he saw the biggest mess in the room. The men had forgotten to close the door of the wood stove, and they had blown all the dust from the chimney down into the room. The chimney dust covered EVERY surface of the room. What is appalling is that the 2 men went to the basement after they came down from the roof (this is all being done after dark) the day of the cleaning, probably with the intent of cleaning out the wood stove. They clearly saw the mess they had created by blowing all the soot into the basement through the wood stove door, and without telling my father, they came upstairs and presented their invoice to my father and then left. My father tried to call the company the following day but no one answered the phone. He has now been left with a massive clean-up. We have our church's publishing department equipment and literature in this room. The soot is all over the equipment and the literature. Many pieces of literature will have to be thrown out. Because we haven't been able to contact the company, we will be looking into suing them through small claims court. See pictures below. This is a small sample of the pictures that we taken as proof of this company's incompetence. DO NOT EVER USE THIS COMPANY!!!