nomorerenos in Spruce Grove

Let me start by saying we were long time customers of Sleep Country before this incident. August 5/21, we decided that we would buy ourselves the new Reverie Dual Tilt Adjustable TXL for the both of us along with 2 Purple Mattresses, 10 YEAR EXTENDED WARRANTY, Mattress Protectors and a set of sheets. Cost of everything, 8,194.18. We received a gift card back in October for 659.70. May 8/23, Customer #87268147 Called sleep Country to report an issue with one base, functions working. They said Reverie would call for issue. Reverie called on May 11th, issue with control box, they will send us a new one, but a claim must go through Sleep Country. Sleep Country Rep told her that Reverie will call after approval. Apparently Extended Warranty goes though Zucora Home. Chain of events: May 11 Reverie put in claim. May 24 went to Sleep Country to see if they could help us out, Ann could not get any answers from Sleep Country Customer Service. May 25 Zucora to send out tech. June 6 I sent request through email about tech. June 8 I called to ask about tech, SORRY, we will have tech call and set up appointment. June 14 Tech called. June 15 Tech came to house to tell us we needed a new control box, same thing Reverie told us on May 11. He would have to order part, doesnt know how long. June 28 I contacted Zucora to ask where the hold up was. Then all of July Zucora was blaming Reverie for not responding to their requests and they needed all the information again from the bed. July 18 said they received the information and put in an order, could be 4-8 weeks. I spoke with Sleep Country on July 20 to say that I have been keeping them informed and nobody contacted me. On July 21 spoke with Josh at Zucora and he apologized for the delay and said Reverie can be difficult to deal with. August 7, I reached out to Reverie to ask why the delay. Ebonique at Reverie said the only hold up was payment from Zucora and the part was in stock. August 14, I emailed Zucora the email from Reverie saying they were waiting on them. August 16 we were notified that the part was shipped, received part at our home August 18. August 18 Zucora emailed to say that a tech would contact us in 3-4 business days to install part, DO NOT ATTEMPT TO INTALL ON YOUR OWN. August 31, I emailed Zucora to say still waiting for tech to call. Sept 1 tech called (Greg from Montag Mattress) and came on Sept 2 to install and let us know the previous tech was fired, hence me having to give all the info again. Sept 3 received a call from another tech (George from Leons), to come and install. I gave him a call back on the 4th and said that Greg had done the install on Sept 2. Whaaaaaaaaaaat! This issue carried on for 6 days short of 4 months where I had to be constantly emailing, phoning and harping for a fix that was supposed to be under extended warranty that we paid for and a 10 minute swap of the control box. I was so stressed having to deal with no customer service at all for an investment over 8,000.00. Reverie was the only honest and helpful people to deal with. Sleep Country responded to none of my emails, no follow-up after the store visit and no follow-up after my call to Customer Service on July 20th. Sleep Country has no process or communications for warranties, Ebonique from Reverie was the one person that was helpful from start to finish, Zucora had extremely bad communications with ALL parties. We will never buy from Sleep Country again as they do not Have Your Back. It makes me shiver with disgust every time I see their commercial.

August of 2016 we moved to a new house and wanted the floor coated as we had done in our old place (which was done 2009). We called the same company, Painters Enterprise, and had a quote done and then the work. It was not quite the same outcome as our last flooring done and did not wear as good. After this winter the floor developed popping and pealing. We called Graham from Painters Enterprise May of 2019 and he came out and had a look. He recommended a fix, at no cost to us, (re-grind, base coat, flake and top coat) and had his crew out in under a week. It is now done and looks great and hopefully lasts for a very long time. We want to thank Graham, his crew and the company for standing behind there company and product. We also want to acknowledge that your customer service is exemplary.

My ordeal started July 13, 2018 with the Home Depot designer coming to my home to do her job, I ordered and that was my first mistake. I agreed to pay 1/2 that day and 1/2 after install was done and I was satisfied. The product and installer came on August 10/18 to install. Prior to that my husband and I repaired and painted all of our walls in the house. The product went in and was defective, even the installer was not happy. Contacted designer and she was on vacation, left message of my dissatisfaction and wanted her to come out so we could resolve. She finally came out Sept 5/18 and did a reorder. In the meantime the 2nd half of payment came off my Mastercard without authorization 2 days after install. Reorder went in and nobody kept in contact with me. From the beginning I explained that we were leaving the country October 25th and I needed this job done before then. I had to make my own phone calls, show up at the store, contact Home Depot Customer Support and get my own file # and get strung along the way as to when the product was actually going to show up. Finally the product show up on October 16, 2018 and the order was wrong. By this time the walls that we had fixed were damaged and full of holes that the installer tried to fix, he also turned and said we didn't listen to him on measurements which was false because he came to do final measurements prior to the first order in July, 2018. At this point in time we had enough of Home Depot's customer service, promises and workmanship, we did not want them in our home again. All we wanted was compensation which I had to fight for even after I left the country. I had to check on credit to our Mastercard everyday and then found out the person who said they put in the request in fact did not as the finance department had no record of the request. On November 21, 2018, 132 days later, over 4 months, we received compensation. We still have to fix our walls, repair the defects and possibly order new blinds for some windows but I can tell you for a fact, it will never, ever be custom anything from Home Depot.

This summer (2018) we replaced all of our windows in our house (12). The salesman was very knowledgeable and the product (triple pane) was a good choice. The installer knew his job and did a great job especially on some difficult basement windows. There was a bit of an issue with the finished outside look but the company was willing to work with us. Just be very clear as to what you want in the end (document it). One window needed replacing (manufacture flaw) and that was taken care of from order to replacement. They took care of the Home Improvement Program Rebate forms, but keep on top of that process yourself by keeping in contact with them. So far we are happy with the choices we made with the product and the company.