Teresa Shepherd in New westminster

We were contacted by an unsolicited phone call and because we had some fireplace problems decided to have our fireplace serviced. It turns out that we needed a significant overhaul and arrangements were made quickly and efficiently. The service repairman was professional and the job was done as per the quote for the additional work. We have since had some of the front pieces come loose (very recently) so need to contact the company to come fix it. (the repair was done within the last six months.

From my first call to when the service was completed, I was very satisfied with the work done. The plumber was professional and thorough. However, I was not initially informed of the cost of transit (for the plumber to drive to the worksite) and felt that the additional hour was excessive given a 15-20 minute communte from the office to my home. Upon reviewing the bill felt that I had been overcharged. After discussion with the company they agreed to reduce my billing by an hour, bringing resolution to my complaint.