Verdun was very kind, professional, and willing, from sales right through to installation. The windows look great, and the install of 9 windows only took the three man crew 5 hours. They were very efficient and worked well together. I have two VERY small gripes about the overall process. I had to call to get my appointment scheduled. I was told I would get a call by the end of October, so by mid-November I called to see what was going on, and got scheduled in for the next week. Also, when the inside window trim was being installed, I had to request a couple of pieces be adjusted because they were not meeting up well at the corners. Other than those two minute issues, everything was great. Would (and in fact did) recommend without hesitation, and will likely call Verdun again for future door/window replacements.
- Approximate cost of services:
- $7,000.00
- What could this company do to improve their services?
- Communication between sales and scheduling staff as to what dates were promised for expecting a call to schedule a replacement day. Put the window trim up with a little more care. After all, it will be a fairly prominent display componenet of the job inside the home.
- Company Response
We do appreciate the feedback and apologize for the delays that you incurred. We are working to ensure that this does not happen again!