Floor drain in furnace room not connected to main
Floor drain in furnace room backed up. From the moment I contacted DrainWorks to the moment they completed the job, I was genuinely amazed at the phenomenal customer service - from the call to book the appointment, to the initial inspection, the work being done and the follow-up. I expected at some point along the way there would be slippage in attitude and professionalism but even though I dealt with 6 different people in total from the company, each and every one was unfailingly courteous and professional. They explained, consulted, demonstrated - delivered on every promise made. Even the post-inspection was excellent - and provided me with a much broader sense of my home's drain system - good to know. And, I swear, left the house cleaner than when they came in. I have never done one of these before (on-line review), but they deserve the recognition - great team, great coordination (each person I spoke to knew my name, who from the company I had dealt with earlier, and what had been said... that's a coordination feat in and of itself)
- Approximate cost of services:
- $1,600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks for taking the time to write such a kind review, Steve.
Your experience is exactly the experience we try to create for each and every client we have the privilege of helping. When we see it written and expressed by a customer, as you have here, it makes us all incredibly proud of what we do and even more motivated to keep striving for the highest standards of service for our great customers. Thanks again.