I am extremly disatisfied with Reliance. I bought a house on December 2nd. It is my first home that I am buying with my wife and it is a duplex because we are only newly weds and wanted some extra help paying our mortgage. I don't like to rent things so I called Reliance before I took possession of the home. I wanted to make sure that there was no rented water heaters. The customer service representive seemed disinterested in my concern and said there were no water heaters on file. Two weeks after taking possession of the house I got a bill from Reliance for the 2 water heaters in the property. I immediately contacted Reliance to buy out the water heaters. For 6 year old water heaters they wanted $560 each! That is crazy since they told me the water heaters retail at $900. I asked them how they calculate the value on the units and they never gave me any answer. I feel like the company has me trapped and wants to force me to pay whatever price they want. I would urge anyone to be very wary of entering into a contract with a company who would treat people this way.

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Company Response

I'm sorry to hear about this experience Aaron. If you could please email me at, I will investigate this further and get to the bottom of the miscommunication with Customer Service. Thank you. RM