I bought a beautiful couch and love seat a couple years back. I really love the quality of the product. This couch was a superior product to those at those big box shops. I bought a warranty on the couch. My couch started making these creaking noises after 2 years. The insurance/warranty wouldn't cover it for some reason or other. Chesterfield stood by their product. I received very fast service and help. They repaired the couch free of charge. They did not have to do it, but they did. The couch is basically like new now and I am a very satisfied customer. What I also really appreciated was that they were receptive to my calls and did not give me the run around. They treated me with care and I feel like a valued customer. I will definitely continue to buy products there and recommend them.