The Chesterfield Shop Ltd

Furniture
4900 Dufferin St Toronto ON M3H 2W1
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The Chesterfield Shop Ltd
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65%

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Reviews by rating (past 12 months)

Reviews for The Chesterfield Shop Ltd

Average customer rating:
5.9 10 (104 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Service by Dennis at Mississauga store

My wife and I are finally in need of replacing our leather furniture after 30+ years. We know exactly what we are looking for and so friends recommended The Chesterfield Shop. In the Mississauga store we were greeted by Dennis. What a pleasant experience it was to work with him. We were able to meet ALL our requirements. All leather, a specific burgundy tone, Canadian made were all critical for us and so Dennis made the sale. We will definitely return when we need to.

1 of 1 people found this review helpful.
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Kathy
Kathy
0 reviews Pickering, ON
8/10

So far so good! (Olga gets 5 stars!)

We were looking for a sofa and chair to replace one that had been purchased at a Chesterfield Shop about 25 years ago. We stopped elsewhere and were getting overwhelmed and discouraged. When we went into the Chesterfield Shop we were greeted by Olga, a professional interior decorator and salesperson. The showroom was well laid out, and the selection was great. Olga didn't pressure us at all, but did lend some excellent advice and provided us with an abundance of information. We ordered our Canadian made sofa and chair today, and have been told that they will be ready for delivery in 12 weeks. We can't give 5 stars to the company yet, as we haven't received the sofa, but we would give Olga 5 stars for sure!

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Theatre Seating

Great experience with Sandra! She was super knowledgeable, friendly and well-versed on all the different types of seating. Such a pleasure. Would highly recommend both Sandra and the Chesterfield Shop to anyone!

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Private User
Private User
Private User reviews Toronto, ON
10/10

Love seats

I purchased two love seats, excellent quality. One of them needed some extra padding after a few weeks of use. A service man came round, didn't question my situation, just took the section that needed the extra padding away, returned a few days later, all fixed.
Great after sales service, not sure you would get this elsewhere. I highly recommend this company

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Cel
Cel
1 review Toronto, ON
10/10

The Chesterfield Shop , Mississauga

I recently purchased a sofa, love seat and recliner from The Chesterfield Shop in Mississauga. I was very impressed by the selection and quality of the pieces but, just as importantly, I was impressed by the service. I dealt with Sandra , who was very knowledgeable and helpful. I left feeling very happy and satisfied with my purchases. I highly recommend The Chesterfield Shop.

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T. L. in North York
T. L. in North York
0 reviews Toronto, ON
9/10

Fantastic service

The entire process for purchasing our new sofa was very smooth, and we appreciated that no one was pressuring us to make any decisions in the couple times we went to the store. We had our custom sofa delivered by the promised time and the product is flawless.

Our only concern is that when scheduling the delivery, both my partner and I gave our phone numbers (which we never do) and right away we started getting strange texts and fake calls from the CRA, etc. etc.

We suspect that your order entry or scheduling systems have been compromised, and that you may have malware in your IT systems.
It is too much of a coincidence to discount that possibility.

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Philip in Brampton
Philip in Brampton
1 review Vaughan, ON
10/10

Great service, great products

I bought a beautiful couch and love seat a couple years back. I really love the quality of the product. This couch was a superior product to those at those big box shops.

I bought a warranty on the couch. My couch started making these creaking noises after 2 years. The insurance/warranty wouldn't cover it for some reason or other.

Chesterfield stood by their product. I received very fast service and help. They repaired the couch free of charge. They did not have to do it, but they did. The couch is basically like new now and I am a very satisfied customer.

What I also really appreciated was that they were receptive to my calls and did not give me the run around. They treated me with care and I feel like a valued customer.

I will definitely continue to buy products there and recommend them.

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Happy Customer in
Happy Customer in
2 reviews Toronto, ON
10/10

Very Happy with Service

My Wife and I were very happy with the service we received from the staff at the Chesterfield Shop (Kennedy location). From our knowledgeable (and patient with us!) salesperson Robert, to the delivery staff we couldn't have been happier. Their product selection was high quality in construction, and the motorized options are cheaper than we found at competitors. Unfortunately for us, we have a challenging configuration in our basement and the product we bought, and had them deliver and assemble, didn't work from a functional layout perspective. Sometimes, even with measurements it can be hard to tell how a room will function. Their customer service representative Diana was very professional to deal with, and they were able to quickly facilitate the return. We were referred to the Chesterfield Shop by a friend who was a customer, and now we will happily return as customers and recommend them to our friends.

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Private User
Private User
Private User reviews Toronto, ON
0/10

Worst service ever! Warrenty not valid!

The night we recieved our leather couch we pointed out some flaws to the delivery guy one of the main concerns being the hide stamp that was right in the middle of the shez. The number 90 that was very visible was pointed out to the delivery guy who was also shocked to see this. I asked him to contact his manager to see if this is something they would be fixing if not then I would send the couch back. After we spoke to his manager we were reassured that everything would be fixed. After contacting customer service and having their repair guy come to the house, he reassured us that we would recieve new cushions....after 8 weeks we ate still waiting and being brushed off. Apparently this is a natural element of the hide....don't see this in their showrooms! So frustrated and angry at the service. I would NEVER recomend this company! EVER! We were so happy to buying a Canadian made couch and now so disapointed.

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Marsha
Marsha
7 reviews Toronto, ON
10/10

Excellent

When I talked to Ted at the Kennedy store, he explained about the quality of the materials and workmanship used in the sectional I was considering. We discussed the choices I would make and the timeline on delivery. I emailed the company on a Sunday night asking if I could get a fabric sample and my reply on Monday morning said it would be mailed to me. Two days later I received it. The delivery was on time and the workers were careful in my newly painted room. I received a thank you email from Ted for choosing the Chesterfield Shop. There was a snag on one cushion which could have been from our usage but Diana at the office said another one would be delivered to me.
Nothing but courtesy and caring, as well as pride in their products, from this excellent company. I recommend them to anyone who is looking for value as well as a rewarding shopping experience.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Chesterfield Shop Ltd

The Chesterfield Shop. . . Your Leather and Fabric Superstore & More! Since 1948, this family owned and operated chain of Leather, Fabric and Home Theatre seating superstores, has been prouding serving generations of satisfied customers who keep coming back again and again for the great selection, quality, service and ...
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