Marie

***DO NOT USE THIS MOVING COMPANY*** The first truck arrived 45 minutes late and the second truck arrived an hour late due to a truck breakdown. No markings on the beat up trucks. The arrangements that were clearly stated with Justin in sales was to move our 3 storage units of household goods and furniture . We sent Justin an email to confirm all the information that we had discussed regarding our requirements for our move. They sent two 26 foot trucks and four men although the original agreement was for three men. The fourth man was sent because of a truck breakdown. The job was assigned 12 hours. It took the drivers over six hours to load the two trucks with only half of our goods. The plan was for each truck to be loaded and then they make the 30 minute drive to our new home, then unload and go back and reload in the 12 hours . Instead it took two hours to drive to our home. The drivers could not be reached although we called the office numerous times and no one knew where the movers were. When the driver arrived he claimed that the truck broke down on the highway. We were then told that we needed to order another truck which was not part of our agreement. I called Justin and he refused to help, he suggested that we pay $200 for another truck and two movers at $100/hr each. When I told him this was NOT part of our agreement he insisted that we had too much stuff although he was told numerous times that we had three storage units of household items to be moved. When I called and tried to get things resolved he kept hanging up on me or disconnecting us (my hubby and I) more then eight times. He was rude, ignorant and unprofessional. We relied on his professionalism and he failed. We are now looking at hiring another moving company to have the rest of our goods moved at our expense. The movers themselves did a great job, friendly and courteous and worked hard. Now we not only have to rent another truck for our third unit we now have been charged storages fees of $428 for the third unit. Plus this corrupt company did not reduce the $99 deposit that they requested, this amount was not noted on our bill and through the anger and frustration with having to deal with these people we should have decreased this amount. Our frustration is incredible. WE DO NOT RECOMMEND THIS COMPANY, we will never use this company ever again. I wish I could give them a triple minus review. ** UPDATE ** At the bottom of my review was a message from someone who asked that I contact him at 1888-6863070, well when I dialed this number I got a message stating that this number cannot be completed as dialed. I've tried numerous times and received the same message.