We were recommended by a family friend to contact Vitaliy at Master Drain & Water Works after sourcing 3 quotes & camera inspections from other drainage companies for basement & driveway drain pipe replacement after having a backup in our basement. We were glad we did. Vitaliy provided exceptional service & was very accomodating to our needs (senior on a fixed income). He also guarantees his work for 20 years. He provided an accurate description of the job he would do to fix the problem at a reasonable price & had a team onsite to repair the drains the next day. His crew were on time, nice & polite and worked hard to fix the problem both inside & outside the house, no matter what obstacles they faced. Both worksites were left very clean. It was very refreshing to deal with someone so honest & reasonably priced in this industry. Vitaliy quoted only on what he specializes in & could refer other people for other issues. The 3 other drain companies we sourced quotes from & had camera inspections done provided different accounts of the problem, not to mention that the prices quoted were outrageous. It turns out the previous drain company that we dealt with for 10+ years had left 5 ft of clay pipe in the basement & 2 ft of clay pipe in the driveway that were filled with tree roots, even though these pipes were (supposedly) replaced with PVC plastic 4 & 8 years ago respectively. Master Drain & Water Works services all of Toronto & Mississauga & we would gladly recommend Vitaliy for any drain problems for other customers!
- Company Response
You're welcome Kay and Linda. We're happy to provide you with dependable, efficient and honest service again and again. We were quite pleased reading your review and will definitely congratulate our employees for a job well done. I should respond to Your Review long time ago because Your review was first on my Home Star page & MOST IMPORTANT You the one who suggested to me to start with Home Stars. Thank You !!!