Vitaly and his team were to replace the old galvanized pipes from the city water main. They showed up on time and ready to go. They were done the job on time and all in the same day. They patched the hole in the ground with soil and gravel as per the agreement.
Then there was a problem. The way the water runs during rain, the flow of water runs perpendicularly to where the gravel finish was. This onslaught of water caused a small hole on the gravel to open up and the stream of water began leaking into the basement. Luckily this was caught and we were able to drain/soak up the water.
I contacted Vitaly immediately and within minutes he called me back. He was at the house within hours to repack the gravel and a few hours after that, his guys came by and did a concrete finish to protect the patch from the water drainage.
I was honestly upset that the gravel opened up. I questioned their work and craftsmanship. However, where the hole was dug to access the pipes logically didn't seem like it would be in the path of water running/draining. It would have been extremely difficult to forsee this issue. Furthermore Vitaly's immediate and swift response was extremely telling of the work him and his team do. Overall, they did great work and they stand by their job. Will be using Master Drain and Water Works again in the future if the need arises.