Reviews

10/10

When I moved into my new house, I wanted to replace all existing locks, add door latches and fix several existing door handles. I contacted several locksmiths, Roman gave me some great options and tips and we agreed on the installations that were needed. Roman was very communicative, prompt, and his prices were very reasonable. It took Roman about 3 hours to replace all the door locks, add door latches for most of the external doors and fix several issues with existing doors and door handles. The quality of Roman's work was very high, I'm very pleased with the installation, and the maintenance tips he gave me. Everything has been smooth since Roman's visit. I highly recommend Roman for any lock related work. I'll call on Roman in for any future locksmith related tasks.

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10/10

I shopped around for a quality company to fix my fireplace, the pilot light wasn't turning on and there was no flame coming up. I was impressed by a Mr. Heat Mechanical representative's knowledge over the phone, and in addition they also had an appointment available for the same week. I booked the appointment and waited for a service technician. The night before the planned service, my furnace completely stopped working, and the temperatures were close to 0C. I called Mr. Heat Mechanical the day of the service and asked if the same technician could fix both issues, and I was told this was no problem. The technician that came over, Nima worked on the fireplace first, and had it working in less than 30 minutes, and explained what had gone wrong, and what issues I could expect with the unit and ideas for upgrading it should I wish to go this route. Next up, he took a look at the furnace, and got that going in about 15 minutes. In addition, he also spotted some issues with my new tankless water heater, and provided a list of fixes that I worked on with my installer the next day. My house temperature was perfect less than an hour after Nima fixed both the fireplace and the furnace, he was very professional, provided detailed information and went the extra mile with finding issues with my new tankless water heater installation. I highly recommend Mr. Heat Mechanical for any of your heating related maintenance or installation needs.

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10/10

I called Garage Door Geeks and inquired about installing an existing garage door opener I bought. I made an appointment for 2 days later. Pavel called me on the day of the installation and updated me on his estimated arrival time. He was on-time, and within a couple of hours the new garage door opener was installed, and he showed me how to silicon spray and maintain all garage doors. In addition, he programmed a total of 4 remotes for all the garages. He was very professional, I'm very happy with the installation and service and highly recommend Garage Door Geeks for any garage door installations.

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Company Response

thank you. we do the best we can

1/10

I brought Gabriel from Engineered Alarm Solutions to take over an existing system that was already in place. Gabriel made a good impression, and his installer was very professional. The existing modem was replaced and we added a panel and additional sensors. The day after the installation, we opened one of the windows which triggered the alarm. I deactivated the alarm within a few seconds. I missed a call from the alarm monitoring station given that the reception is somewhat poor in my area. Once I called them back, within 20 minutes, I was told they dispatched the police which I asked them to cancel. I was then told that if the police were dispatched, there would be a fee of roughly $180 that would be incurred. I complained that Gabriel never explained I would get a call when I deactivated my alarm, and asked him to ensure that the monitoring station stop calling if the alarm is deactivated in less than 30 seconds. For the next several months, I had another 3-4 false alarms caused by winds opening windows, or system tests conducted at about 2AM which woke me up with the high pitch beeps (which I complained to Gabriel about and he changed the timing to 10AM). Even though the alarm was successfully deactivated each time, the monitoring station always called. In the meantime, I also got a message about the $185 fine from the police, which we thought was cleared given that we hadn't heard anything in about 2 months. I complained about the lack of clear guidance and explanation, and asked for the charge to be reversed. Instead, I was asked to talk directly with the police alarm unit and ask them to drop the fine given my situation. About 3 months after switching to Engineered Alarm Solutions, one of the sensors malfunctioned. Gabriel came by to diagnose but didn't find the issue. He sent his team over, this cost me $165, the fix took about 5 minutes. The team was professional, the original installer was part of that, and he knew exactly what to do. Gabriel did tell me about a $5/month extra to have his team address any issues such as this. Once I talked with the police unit, it turned out that the only way to reverse a charge is to file paperwork and show that I had some work done to address the original false alarm. Gabriel didn't know this was the procedure, and I asked him to file the paperwork and add the recent work order as proof. Gabriel talked with me and explained that my alarm system signal with alarm.com only shows when an alarm is activated, and not when it's deactivated. This is why the monitoring station always calls, regardless of my requests. The $29/month (pre-taxes) doesn't include this, which was frustrating, and Gabriel said we can move up to a more expensive plan or replace the existing modem (which I purchased from him). I wasn't happy with the system given the nuisance of being called by the monitoring station, and several nights of lost sleep due to sensors going off or a system test failing. I lost faith in the system and the service given the noted issues. I asked Gabriel to cancel the service, and return my partial payment for monitoring services (which I paid for a year in advance). I was asked to wait for the decision from the police, since Gabriel wasn't willing to take any responsibility for not knowing the alarm system or police procedures as far as alarms go. In about 3 weeks, the police charges were reversed, as the police unit told me. The system was activated and I got back the credit for the unused time with the alarm monitoring. The one good thing is that there are no long term contracts, it's month to month so it felt good to break free. My advice is to carefully research alarm companies, the exact system you'll have installed, understand if the the police or alarm guards will arrive, contract duration, included equipment, and equipment maintenance, so you can make the best decision.

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Company Response

Hi Gilad, we are sorry to hear that you did not find helpful our alarm system protection. I understand that you did not like to be called by our Monitoring Stations despite you had disarmed the alarm. Sorry for the inconvenience.

Most clients like us to call right away regardless if the alarm has been disarmed because they could be forced to disarm the system during a home invasion, and they may have not remembered their duress code due to the panic situation.

When you triggered your alarm that day, our monitoring stations called your four (4) emergency contacts before proceeding with the Police Dispatch. Four people had missed our calls and for this reason we rapidly proceed to dispatch the Police.

As per our discussion, an upgrade of your Alarm.com GSM Package would have been needed in order to accomplish your request to avoid being called. When I offered this option to you, you indicated that you wanted to cancel the alarm anyways because there was always someone at home and you thought that an alarm system would not be necessary.

It is important to clarify, that this technical limitation with the most basic GSM package from alarm.com applies to any client in Canada, independently of the Security Company that you are dealing with. Regardless, this technical limitation does not compromise the fast response that we provide to our monitored clients.

Regarding the service call that you mentioned, you may agree with me that I volunteered my time to troubleshoot the “open zone” issue and I found that it was a wire issue that needed to be replaced. Our techs found later that one of your workers damaged that wire during the renovation of your washroom and our techs worked during 50 min. (as opposed to be 5 min.) to replace the damaged wire.

This wire replacement could have been covered by our offered extended warranty, but you thought it was not necessary when we discussed the terms and conditions. It is fear to clarify that when we had our meeting you were very busy and perhaps this is the reason why you missed some important info about the procedures and options you had.

Finally, as all our other reviews reflect, we have extensive experience and we are well known in the industry for our professionalism, honesty, and competitive prices. Our teams of qualified technicians are managed by a professional engineer. This is probably the main reason for most alarm distributors in Ontario to recommend Engineered Alarm Solutions when there is a complex alarm installation or a difficult malfunction to fix.

Please feel free to call me at 416-697-7329 if any further clarification or discussion is needed. Thanks for your time. Have a great day.

Gabriel.

10/10

I hired Mohamed to completely rebuild my master bathroom, and renovate my powder room. Mohamed worked closely with me every step of the way, was always accessible and responsive, communicated about each phase of the work, and brought in terrific crews to get the work done. I made a number of design changes after working with Mohamed, he was very flexible, patient and provided really great ideas and insights. He was really terrific about accommodating additional changes and various requests, getting this big project done was smoother than I could have hoped for. I highly recommend Mohamed and Orange Contracting for any renovation project you may have, the quality of the work is awesome, and you will always feel that you have a partner in Mohamed who wants to do a great job without taking any shortcuts. Mohamed will be the first on my list for all future renovation projects.

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Company Response

Hi Gilad, it's been a pleasure working with you and your wife. From my experience, working collaboratively with homeowners is essential to the success of any renovation project. I would like to thank you for sharing your experience. My team and I take great pride is providing great quality and reliable service. I am so pleased to hear that you had a great experience. Take care, Mohamed