I called McKinnon to service my furnace, which I purhased less than a year ago. I was told a technician would be coming by within 3 hours. I waited and waited and finally after 7.5 hours someone came by. The technician was not only tardy but rude too. He said the problem was the motor and that an order needed to be placed for a new part and that it would take a few days. A few days went by and I called McKinnon to check on the status. Apparently no order was placed, nor did they have a record of the technician attendng my house. Their remedy was to have another technician take a look at the furnace. Needless to say, I was fed up and called another company. I would not recommend this company to anyone.
- Approximate cost of services:
- $250.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Sam,
As at this point you are anonymous, I cannot check our datatbase and see how we clearly did not serve you well. Should you wish to contact me, I would gladly return any monies which were paid to us for service you obviously did not receive. We do try our best to remedy no heat situations as quickly as possible yet often we are at the mercy of our suppliers and other factors beyond our control. We also stand behind our one year labour warranty so it is unclear to me what happened. I am very sorry that your experience with our company was a neagative one. I am always available to our clients and should you want to discuss this matter further, please do not hesitate to contact me.Michael Nepom
President
Mckinnon Heating Cooling